{"id":3716915,"url":"https://alion.io/job/charter-communications-business-technical-support-i-2","title":"Business Technical Support I","company":{"id":1754470,"name":"Charter Communications","domain":"charter.com","url":"https://alion.io/company/charter-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"A","score":100,"open_postings":119,"ghost_share":0.017,"stale_share":0.042,"repost_share":0.109,"time_to_fill_p50_days":21,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-04T01:06:29Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T11:45:18Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.How can your technical skills help mid and large business clients achieve reliable connectivity at Spectrum? As a Business Technical Support agent, you will be the primary contact for clients using Spectrum’s data, voice, video and managed services. Working alongside internal teams, you will resolve issues quickly and uphold service standards that keep business operations running smoothly.\nHow You’ll Make an Impact\nServe as the main point of contact for mid and large business clients, managing communications and escalations for Spectrum’s data, voice, video and managed services\nRespond to client issues reported through phone, trouble tickets, email and portals, consistently meeting established quality and productivity benchmarks\nDocument technical issues in Spectrum’s systems and coordinate fixes with internal and external teams\nSupport clients on network technologies including Fiber Internet Access, Ethernet, Unified Communications, Trunking, TV, Managed Network, Managed Security and Managed WiFi\nTroubleshoot incidents involving WAN/LAN topologies, fiber and voice technologies, plus large corporate hardware and software environments\nMaintain accurate client records in relevant tools and systems\nAdvocate for client issues, track escalations and provide timely updates during service-impacting events\nWorking Conditions\nOffice-based environment\nWhat You’ll Bring to Spectrum\nRequired Qualifications\nEducation\nBachelor’s or associate degree in a technical field or equivalent education and training\nExperience\n3-4+ years technical support experience in TAC, NOC or contact center environments, or networking certification or training with 0-1 years related experience\n0-1+ years’ experience with at least one of the following: Fiber Internet Access, High Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed WiFi Services, Trunking, Unified Communications or TV Services\n0-1+ years network troubleshooting in a 24x7 Operations Center\nSkills\nAbility to read, write, speak and understand English\nAbility to deliver excellent client service\nAbility to identify, analyze and troubleshoot technical issues efficiently\nAbility to isolate equipment, facility and network component problems\nAbility to prioritize, organize and follow established procedures\nSound judgment and initiative\nAbility to master technical support tools and systems\nKnowledge of network protocols, routers, switches, VPN, CWDM, HFC plant, routing policies, WiFi and VoIP platforms\nKnowledge of Windows, Word, Excel and Outlook\nKnowledge of coax and fiber technologies\nAdherence to company policies, procedures and standards\nPreferred Qualifications\nEducation\nCisco or Juniper Certification such as CCENT, CCNA, JCNIA, JNCSP or equivalent\nCRP101 2026-87866 CRP101 2026\nHere, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.\nA qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.\nGet to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.\nGrow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.","description_format":"text","description_chars":4146,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-11-04T01:06:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 367 · green card filings: 170","filings_12m":367,"filings_prev_12m":603,"green_card_filings_12m":170,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/charter-communications-business-technical-support-i-2","json_url":"https://alion.io/job/charter-communications-business-technical-support-i-2.json","meta":{"generated_at":"2026-11-05T15:50:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20777,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754470},"rest":"https://alion.io/mcp/rest/get_company?id=1754470"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcharter-communications-business-technical-support-i-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcharter-communications-business-technical-support-i-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcharter-communications-business-technical-support-i-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/charter-communications-business-technical-support-i-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcharter-communications-business-technical-support-i-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3716915}},{"tool":"search_jobs","arguments":{"company":"charter.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3716915},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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