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Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service.\nWhat our Digital Support Specialist Enjoy Most About the Role\nEmploying sales strategies to enhance product and service offerings and sharing successful techniques with colleagues.\nContributing to the enhancement of customer satisfaction and retention.\nProcessing orders for cable, internet, voice, and mobile services efficiently with new customers and partners.\nAddressing order issues across various vendors to optimize the delivery of our digital products.\nWorking Conditions\nOffice environment with variable hours; may include weekends, holidays, and split days off.\nRequired Qualifications\nEducation\nHigh School Diploma or Equivalent\nExperience\n+2 years of experience in sales or customer service.\nSkills & Abilities\nFluent in English, with strong reading, writing, and speaking skills.\nExcellent organizational and multitasking capabilities.\nAbility to work both independently and collaboratively.\nEffective problem resolution skills for customer complaints.\nDemonstrate sound judgment in job performance.\nPrioritize tasks efficiently.\nComfortable with prolonged periods of sitting and handling numerous calls.\nProficient in computer usage and various software applications\nPreferred Qualifications\nExperience with consultative sales techniques, including needs analysis and closing.\nStrong problem-solving skills and ability to thrive in fast-paced settings.\nEffective communication skills to understand caller needs and provide solutions.\nFamiliarity with cable/telephony products and services.\nKnowledge of Cable, Internet, Voice, and Mobile industries.\nUnderstanding of product information, packaging, pricing, and promotions.\n9S1162 2026-84047 9S1162 2026\nHere, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.\nA qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.\nGet to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.\nGrow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. 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