{"id":2884571,"url":"https://alion.io/job/charter-communications-manager-workforce-management-admin-team","title":"Manager, Workforce Management (Admin Team)","company":{"id":1754470,"name":"Charter Communications","domain":"charter.com","url":"https://alion.io/company/charter-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"A","score":100,"open_postings":76,"ghost_share":0,"stale_share":0.066,"repost_share":0.026,"time_to_fill_p50_days":16,"computed_at":"2026-10-22T06:10:10Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":78000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1805},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-19T23:45:39Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T17:37:26Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Unlock the opportunity to lead a dynamic team at Spectrum, where you’ll oversee the implementation of short-term forecasting aligned with long-term planning. If you thrive on maximizing occupancy and service levels through real-time analysis and strategic staffing management, this position empowers you to drive operational excellence and make a meaningful impact on our customer experience.\nHow You’ll Make an Impact\nLead, develop and enhance the people, systems and processes supporting workforce management\nReview, analyze and validate long-term forecasts for accuracy using recent results and productivity trends\nControl and adjust scheduling variables in workforce management software to ensure optimal staffing after holidays, special events or outages\nCollaborate with call center site leaders to maximize service levels and occupancy by managing staffing requirements and coordinating overtime and voluntary time off\nMonitor intraday staffing in internal and outsourced call centers to balance staff requirements and ensure compliance with forecast agreements\nCommunicate with internal and external teams to identify trends impacting staffing availability and make real-time adjustments to forecasts\nCoordinate intraday scheduling of meetings, coaching sessions, training, and other off-phone activities for optimal efficiency\nWorking Conditions\nOffice environment (four days/one day remote)\nWhat You’ll Bring to Spectrum\nRequired Qualifications\nEducation\nBachelor’s degree in business administration or finance and/or equivalent work experience.\nExperience\n2+ years workforce management scheduling and forecasting experience\n2+ years inbound contact center experience\nAdvanced Excel skills\nSkills\nStrong sense of urgency and ability to work independently\nAbility to resolve problems and handle requests collaboratively\nProficient in analyzing and interpreting data\nEffective oral and written communication skills\nComfortable interacting with all levels of management and personnel\nAbility to manage multiple projects and tasks\nSkill in indirect supervision and motivating others\nDecision-making and problem-solving abilities under pressure\nStrong prioritization and organizational skills\nPreferred Qualifications\nSkills\nAdvanced knowledge of Aspect eWorkforce Management of similar application\n2+ years business, finance, operational experiene - strategic and business minded.\nCWF520 2026-85023 CWF520 2026\nHere, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.\nA qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.\nGet to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.\nGrow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. 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