{"id":3371827,"url":"https://alion.io/job/charter-communications-sales-and-customer-solutions-representative-10","title":"Sales and Customer Solutions Representative","company":{"id":1754470,"name":"Charter Communications","domain":"charter.com","url":"https://alion.io/company/charter-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"A","score":100,"open_postings":119,"ghost_share":0.017,"stale_share":0.042,"repost_share":0.109,"time_to_fill_p50_days":21,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riverview, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T01:17:45Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-05T21:50:34Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.\nDo you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.\nHow You’ll Make an Impact\nEngage with customers to resolve billing inquiries, product questions and service complaints\nApply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products\nMaintain high levels of professionalism and courtesy in every customer interaction\nAchieve and exceed activity goals by following call handling metrics such as productive time and handle time\nMaster order processing within the billing system for retained accounts and new sales entries\nDemonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors\nSupport efforts to enhance the customer experience through every transaction\nWorking Conditions\nOffice environment\nWhat You’ll Bring to Spectrum\nRequired Qualifications\nEducation\nHigh school diploma or equivalent\nSkills\nAbility to read, write, speak and understand English\nDemonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)\nAbility to work variable hours; may include weekends, holidays, and split days off\nAbility to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner\nAbility to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals\nEffective computer and consumer electronics skills\nAbility to use personal computer and relevant software applications including the billing system\nProven verbal and written communication skills\nAbility to handle irate customers and resolve issues\nAbility to prioritize and organize effectively\nPreferred Qualifications\nExperience\n2+ years of call center experience in customer service or phone sales, or equivalent experience\nCRT110 2026-86201 CRT110 2026\nHere, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.\nA qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.\nGet to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.\nGrow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. 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