{"id":2884581,"url":"https://alion.io/job/charter-communications-senior-manager-workforce-management","title":"Senior Manager, Workforce Management","company":{"id":1754470,"name":"Charter Communications","domain":"charter.com","url":"https://alion.io/company/charter-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"A","score":100,"open_postings":76,"ghost_share":0,"stale_share":0.066,"repost_share":0.026,"time_to_fill_p50_days":16,"computed_at":"2026-10-23T05:54:15Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Louisville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":146000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2604},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T23:45:39Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-24T00:47:54Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.The Sr Mgr, Workforce Management is responsible for managing the local workforce management teams and to ensure the forecasted plan is being executed successfully. Developing and communicating consistent workforce management processes and procedures to all levels of the organization.\nMAJOR DUTIES AND RESPONSIBILITIES\nActively and consistently support all efforts to simplify and enhance the customer experience \nExecute the forecasted plan with precision. \nWFM Liaison with all levels of Call Center Leadership. \nManages and provide strategic direction to local WFM teams. \nManages process consistency across all local workforce management organizations. \nManages and contributes to routing and skilling strategies for the organization. \nManage shrinkage, overtime, and VTO planning and analytics and provide operations with employee trending. \nResponsible for reacting to the reforecasted requirements throughout the day to ensure staff is adjusted to the trends. \nCommunicate to all levels of the Customer Care organization around any impacts to volume, staffing, or productivity. \nUrgently takes action on any people or process opportunities across the workforce management organizations. \nDevelop strong relationships with other departments to gain volume, staffing, or AHT impacts (Marketing, HR, Operations, etc.). \nExecute on multiple dynamic project implementations simultaneously. \nWork with training and operations to coordinate multi-skill training for existing agents and plan all training for the Customer Service Organization. \nDeploy and manage eWFM or other workforce management technologies. \nDevelop and implement policy and process enhancements to provide increased productivity, higher customer/employee satisfaction and reduced costs. \nPerform other duties and responsibilities as assigned. \nWORKING CONDITIONS\nOffice environment \nTravel - this position will require travel up to 50% \nRelocation may be required based on business needs \nREQUIRED QUALIFICATIONS\nRequired Skills/Abilities and Knowledge\nAbility to read, write, speak and understand English\nAbility to analyze and interpret data\nAbility to communicate orally and in writing in a clear and straightforward manner\nAbility to communicate with all levels of management and company personnel\nAbility to handle multiple projects and tasks\nAbility to maintain confidentiality\nAbility to make decisions and solve problems while working under pressure\nAbility to manage multiple projects and tasks\nAbility to prioritize and organize effectively\nAbility to show judgment and initiative and to accomplish job duties\nAbility to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)\nAbility to work in an unstructured, fast-paced environment\nAbility to work independently\nAbility to work with and motivate others\nAbility to work with others to resolve problems, handle requests or situations\nKnowledge of cable television products and services\nKnowledge of performance management concepts and methodology\nKnowledge of report writers\nRequired Education\nBachelor's degree or equivalent work experience\nRequired Related Work Experience and Number of Years\nWorkforce Management experience in a management capacity - 5+\nCustomer Care and/or Call Center experience - 7+ \nCWF600 2026-85233 CWF600 2026\nHere, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.\nA qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.\nGet to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.\nGrow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.","description_format":"text","description_chars":4705,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-19T23:45:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 367 · green card filings: 170","filings_12m":367,"filings_prev_12m":603,"green_card_filings_12m":170,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.896,"p_room":1,"age_days":3,"expected_fill_days":16,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/charter-communications-senior-manager-workforce-management","json_url":"https://alion.io/job/charter-communications-senior-manager-workforce-management.json","meta":{"generated_at":"2026-10-24T00:59:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1606,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754470},"rest":"https://alion.io/mcp/rest/get_company?id=1754470"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcharter-communications-senior-manager-workforce-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcharter-communications-senior-manager-workforce-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcharter-communications-senior-manager-workforce-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/charter-communications-senior-manager-workforce-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcharter-communications-senior-manager-workforce-management"}]}