{"id":3043831,"url":"https://alion.io/job/charter-communications-senior-traffic-workforce-analyst","title":"Senior Traffic Workforce Analyst","company":{"id":1754470,"name":"Charter Communications","domain":"charter.com","url":"https://alion.io/company/charter-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"A","score":100,"open_postings":71,"ghost_share":0,"stale_share":0.085,"repost_share":0.141,"time_to_fill_p50_days":18,"computed_at":"2026-10-28T05:59:10Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":140000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2746},"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-21T23:42:16Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-28T19:47:10Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Seeking a role where your analytical skills directly influence operational excellence? As a Sr Traffic Workforce Analyst at Spectrum, you will interpret real-time data to optimize staffing, service levels, and contact center performance. Your expertise drives the accuracy of forecasts and supports seamless customer interactions, ensuring your work has measurable impact on Spectrum’s business results.\nHow You’ll Make an Impact\nPrepare, analyze and interpret employee forecasts to ensure accuracy, identify trends in contact volume and average handle time, and confirm staffing levels across multiple sites\nProvide insights into intraday contact volume and handle time using global forecasts and real-time data, making manual adjustments for out-of-pattern events\nAdjust daily forecasts to match staffing requirements, serving as the main contact for staff attainment to maximize occupancy and service levels\nManage intraday staffing and balance overtime and voluntary time off across internal and outsourced contact centers, ensuring compliance with forecast agreements\nCommunicate trends in absenteeism, turnover and other factors affecting staffing, making timely adjustments to forecasts for the most accurate staffing requirements\nSchedule and optimize team meetings, coaching sessions and training activities to maintain efficient on-phone and off-phone activity\nMonitor real-time call statistics and schedule adherence, communicating with teams to manage activity effectively\nDevelop and share intraday service level and occupancy analyses, escalating issues and anomalies promptly\nConduct post-day activity analysis, recommend action plans and monitor implementation to strengthen outcomes\nTrain new staff and contribute to special projects at both enterprise and call center levels\nWhat You’ll Bring to Spectrum\nRequired Qualifications\nEducation\nBachelor’s degree in statistics, business or related field or equivalent experience \nExperience\n4-6 years of workforce management scheduling and forecasting software experience\n4-6 years of inbound contact center experienc\nSkills\nExpertise in statistical analysis techniques including multivariate regression and seasonality methods\nAdvanced Microsoft Excel skills\nKnowledge of Microsoft Access\nStrong data analysis and interpretation abilities\nClear and straightforward oral and written communication skills\nAbility to engage with all levels of management and personnel\nSkilled in managing multiple projects and tasks\nAbility to maintain confidentiality\nIndirect supervision and motivation of others\nDecision-making and problem-solving under pressure\nEffective prioritization and organization\nDemonstrates judgment, initiative and task accomplishment\nAdvanced personal computer and software application abilities\nCapability to work independently and collaboratively\nFamiliarity with cable television products and services\nAdvanced knowledge of Aspect eWorkforce Management or similar applications\nCWF340 2026-85507 CWF340 2026\nHere, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.\nA qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.\nGet to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.\nGrow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.","description_format":"text","description_chars":4386,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-21T23:42:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 367 · green card filings: 170","filings_12m":367,"filings_prev_12m":603,"green_card_filings_12m":170,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.884,"p_room":1,"age_days":6,"expected_fill_days":18,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/charter-communications-senior-traffic-workforce-analyst","json_url":"https://alion.io/job/charter-communications-senior-traffic-workforce-analyst.json","meta":{"generated_at":"2026-10-28T23:30:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32155,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754470},"rest":"https://alion.io/mcp/rest/get_company?id=1754470"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcharter-communications-senior-traffic-workforce-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcharter-communications-senior-traffic-workforce-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcharter-communications-senior-traffic-workforce-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/charter-communications-senior-traffic-workforce-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcharter-communications-senior-traffic-workforce-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3043831}},{"tool":"search_jobs","arguments":{"company":"charter.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3043831},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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