{"id":4102311,"url":"https://alion.io/job/charter-communications-supervisor-customer-service-3","title":"Supervisor, Customer Service","company":{"id":1754470,"name":"Charter Communications","domain":"charter.com","url":"https://alion.io/company/charter-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"A","score":95,"open_postings":141,"ghost_share":0.035,"stale_share":0.043,"repost_share":0.128,"time_to_fill_p50_days":22,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fond du Lac, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-12T22:18:20Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Have you been told you’re a “people person?” Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum’s Customer Service team.\nCustomer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You’ll work in a collaborative environment, alongside an encouraging team, making a difference every day.\nWHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST\nLeading a team of representatives using encouragement and accountability to create a cohesive work unit\nCultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees\nMentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced\nUsing leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience\nWe’re a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you’d enjoy this type of dynamic job, we want to hear from you!\nWHAT YOU’LL BRING TO SPECTRUM\nRequired Qualifications\nEducation: High school diploma with some college course work in business or related field; equivalent experience\nExperience: 5-7 years of customer service/call center experience\n Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)\nSkills: Effective communication, supervision, organization, time management\nAbilities: Leadership, equitable, multitasking, adaptable, dependable, good vision\nKnowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures\nPreferred Qualifications\nAdditional Experience: 3+ years of supervisory or leadership experience\nCCS450 2026-88425 CCS450 2026\nHere, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.\nA qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.\nGet To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company®.\n*At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.\nGrow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. 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