{"id":3417119,"url":"https://alion.io/job/charter-communications-supervisor-service-activation","title":"Supervisor, Service Activation","company":{"id":1754470,"name":"Charter Communications","domain":"charter.com","url":"https://alion.io/company/charter-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"A","score":94,"open_postings":147,"ghost_share":0.041,"stale_share":0.048,"repost_share":0.136,"time_to_fill_p50_days":22,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":137000,"period":"year","method":"role_country_seniority_unknown","sample_n":15150},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-15T00:25:00Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Responsible for coaching, development and supervision of a team of Service Activation Representatives. Accountable for meeting and exceeding established objectives.\nContribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.\nOversees the daily operations of the Service Activation Team, provide staff guidance and support to attain quality customer service.\nProvides both ongoing training and training for newly hired Service Activation Agents.\nMinimize the escalation of customer complaints and work to retain lost sales. \nTrains and evaluate departmental personnel to comply with set standards in providing customer service.\nProvides guidance to staff with order processing questions/issues, service complaints; answer questions regarding services and products; provides instruction on troubleshooting techniques including escalation procedures to be used with business partners.\nGenerates reports for management as required.\nHires, evaluates, coaches and counsels’ personnel in the performance of their duties.\nResponsible for the development and ongoing performance management of assigned personnel\nInterfaces with other departments through written and verbal communications to handle customer situations; research customer complaints and process correcting orders into the computer systems.\nPerforms other duties as requested by the supervisor.\n\nRequired Skills/Abilities and Knowledge\nAbility to read, write, speak and understand English\nAbility to communicate orally and in writing in a clear and straightforward manner\nAbility to prioritize and organize effectively\nAbility to supervise and motivate others\nAbility to use personal computer & software applications\nAbility to work independently in group environment\nAbility to effectively address/resolve customer complaints and issues\nAbility to work while seated for prolonged periods of time, high call volume\nGood/Excellent knowledge of all three lines of business (Cable, HIS, Telephone)\nKnowledge of general accounting & billing procedures\nKnowledge of office procedures and Company policies\nKnowledge of service troubleshooting\nKnowledge of residential product information, packaging, pricing and current offers\nRequired Education\nCollege course work in business or related field or equivalent experience\nRequired Related Work Experience and Number of Years\nCustomer service experience/Supervisory Experience - 5\nTelephone, Video, High Speed Data experience - 4\nPREFERRED QUALIFICATIONS\nPreferred Skills/Abilities and Knowledge\nAbility to maintain confidentiality\nAbility to make decisions and solve problems while working under pressure\nAbility to prioritize and organize effectively\nKnowledge of the cable industry - products and services\nPreferred Education\nPreferred Related Work Experience and Number of Years\nSupervisory or leadership experience - 5\nWORKING CONDITIONS\nOffice environment\nFlexible work schedule may be required\nCSU403 2026-80996 CSU403 2026\nHere, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.\nA qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.\nGet to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.\nGrow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.","description_format":"text","description_chars":4364,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-28T19:47:10Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 367 · green card filings: 170","filings_12m":367,"filings_prev_12m":603,"green_card_filings_12m":170,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.823,"p_room":0.75,"age_days":18,"expected_fill_days":22,"reasons":["conf:0","velocity","win:late","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/charter-communications-supervisor-service-activation","json_url":"https://alion.io/job/charter-communications-supervisor-service-activation.json","meta":{"generated_at":"2026-11-15T00:54:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1629,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754470},"rest":"https://alion.io/mcp/rest/get_company?id=1754470"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcharter-communications-supervisor-service-activation"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcharter-communications-supervisor-service-activation"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcharter-communications-supervisor-service-activation"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/charter-communications-supervisor-service-activation\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcharter-communications-supervisor-service-activation"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3417119}},{"tool":"search_jobs","arguments":{"company":"charter.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3417119},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}