{"id":3417138,"url":"https://alion.io/job/charter-communications-technical-specialist-3","title":"Technical Specialist","company":{"id":1754470,"name":"Charter Communications","domain":"charter.com","url":"https://alion.io/company/charter-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"A","score":100,"open_postings":95,"ghost_share":0.011,"stale_share":0.042,"repost_share":0.084,"time_to_fill_p50_days":21,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":77000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4123},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T19:47:10Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T14:49:35Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Experienced in a fast-paced call center environment? Able to troubleshoot a computer issue and then fix it? If so, you could find a home on the Local Site IT team at Spectrum. At Our Local Site IT team helps provide a positive customer experience by supporting the technology used by our customer service representatives to help deliver the exceptional services and experiences Spectrum is known for.\nBE PART OF THE CONNECTION\nAs a Technical Specialist I you'll be responsible for troubleshooting hardware and software issues, managing system upgrades, and ensuring the smooth operation of call center technology. Key responsibilities include deploying and maintaining PCs, monitors, and peripheral devices, supporting VoIP and Webex calling systems, and collaborating with cross-functional teams to improve asset management and compliance. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a commitment to delivering high-quality service to ensure our call center agents can operate effectively and efficiently.\nWHAT OUR TECHNICAL SPECIALISTS ENJOY MOST\nSetting up, updating, configuring, troubleshooting and repairing equipment in a call center environment\nVerifying the integrity of accessories and cleaning the equipment\nInstalling RAM, hard drives and other PC components\nKeeping asset management data up to date and refreshing end-of-life PC equipment\nAnalyzing, testing, evaluating and deploying new products and services\nSupporting remote/offsite access for end users\nIn this role you’ll work individually and within a team in a call center environment. You’ll excel if you have good communication and customer service skills to relate with end users, team members and support workers.\nWHAT YOU’LL BRING TO SPECTRUM\nRequired Qualifications\nExperience: Related IT Experience: 1+ Years; Customer Service Experience: 1+ Years\nEducation: Associate Degree in Information Technology, Computer Science or related field, or equivalent work experience\nAbilities: Work with users locally and remotely; Ensure that all requests from user are logged and right procedures are followed; Prioritize and organize effectively; Work with little supervision; Able to lift up to 50 lbs\nSkills: Proficient in using Microsoft Windows and Microsoft Office products; Installing, repairing and troubleshooting Windows-based PC computer hardware and PC components; Installing software, applications, and patches\nIPC145 2026-86319 IPC145 2026\nHere, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.\nA qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.\nGet to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.\nGrow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.","description_format":"text","description_chars":3840,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-28T19:47:10Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 367 · green card filings: 170","filings_12m":367,"filings_prev_12m":603,"green_card_filings_12m":170,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.897,"p_room":1,"age_days":5,"expected_fill_days":21,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/charter-communications-technical-specialist-3","json_url":"https://alion.io/job/charter-communications-technical-specialist-3.json","meta":{"generated_at":"2026-11-03T15:20:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21336,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754470},"rest":"https://alion.io/mcp/rest/get_company?id=1754470"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcharter-communications-technical-specialist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcharter-communications-technical-specialist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcharter-communications-technical-specialist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/charter-communications-technical-specialist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcharter-communications-technical-specialist-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3417138}},{"tool":"search_jobs","arguments":{"company":"charter.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3417138},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}