{"id":2884580,"url":"https://alion.io/job/charter-communications-workforce-management-admin","title":"Workforce Management Admin","company":{"id":1754470,"name":"Charter Communications","domain":"charter.com","url":"https://alion.io/company/charter-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"A","score":100,"open_postings":64,"ghost_share":0,"stale_share":0.109,"repost_share":0.047,"time_to_fill_p50_days":17,"computed_at":"2026-10-26T05:57:25Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":152000,"period":"year","method":"role_country_seniority_unknown","sample_n":9345},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T23:45:39Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-26T22:08:33Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.The Workforce Management Admin is responsible for overseeing workforce management scheduling, reporting and auditing functions. This role will manage the resources required to meet optimal service level standards. It will also develop comprehensive reporting illustrating staffing and adherence effectiveness, and opportunities at individual, team, and center levels.\nMAJOR DUTIES AND RESPONSIBILITIES\nActively and consistently support all efforts to simplify and enhance the customer experience. \nUtilize scheduling software to determine the proper shift coverage by adjusting center resources to accommodate changes in call volume/service activity or resource availability. \nAssist in the management of overtime and voluntary time off (VTO).\nOptimize break and lunch scheduling to efficiently staff centers.\nMonitor real-time adherence and call statistics and communicate with supervisors to ensure on-phone and off-phone activity is managed efficiently throughout the day. \nMonitor and track sick calls, tardiness, etc., entering real-time exceptions into eWorkforce Management (absence, tardiness, meetings, overtime, etc.). \nManage benefit time accrual accounts in the Workforce Management software, establish thresholds and plan for both scheduled and unscheduled absences. \nAudit and maintain the integrity of data in eWorkforce Management and related databases. \nMonitor call volume and statistics to ensure adherence to scheduling and service level metrics. \nLiaise with staff regarding workforce management practices and initiatives. \nUpdate leadership on staffing issues, performance measures, and call statistics. \nProvide input on forecast projections and staffing requirements.\nPerform other duties as requested by supervisor. \nWORKING CONDITIONS\nOffice environment with 24 hour service capability\nREQUIRED QUALIFICATIONS\nRequired Skills/Abilities and Knowledge\nAbility to read, write, speak and understand English \nAbility to analyze and interpret data \nAbility to communicate orally and in writing in a clear and straightforward manner \nAbility to communicate with all levels of management and company personnel \nAbility to handle multiple projects and tasks \nAbility to maintain confidentiality \nAbility to make decisions and solve problems while working under pressure \nAbility to prioritize and organize effectively \nAbility to show judgment and initiative and to accomplish job duties \nAbility to use personal computer and software applications (i.e. word processing, spreadsheet, etc.) \nAbility to work independently \nAbility to work with others to resolve problems, handle requests or situations \nAbility to use scheduling and workforce management software (e.g. Aspect eWorkforce Management and Real Time Adherence software) \nKnowledge of cable television products and services \nRequired Education\nBachelor’s degree in Communications, Business, related field, or equivalent experience \nRequired Related Work Experience and Number of Years\nWorkforce Management scheduling and forecasting software experience - 2+ \nInbound Contact Center environment experience - 2+ \nPREFERRED QUALIFICATIONS\nPreferred Related Work Experience and Number of Years\nMulti-channel Contact Center Management experience \nCWF370 2026-85152 CWF370 2026\nHere, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.\nA qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.\nGet to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.\nGrow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.","description_format":"text","description_chars":4650,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-19T23:45:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 367 · green card filings: 170","filings_12m":367,"filings_prev_12m":603,"green_card_filings_12m":170,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.823,"p_room":0.9,"age_days":6,"expected_fill_days":17,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/charter-communications-workforce-management-admin","json_url":"https://alion.io/job/charter-communications-workforce-management-admin.json","meta":{"generated_at":"2026-10-26T22:41:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30712,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754470},"rest":"https://alion.io/mcp/rest/get_company?id=1754470"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcharter-communications-workforce-management-admin"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcharter-communications-workforce-management-admin"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcharter-communications-workforce-management-admin"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/charter-communications-workforce-management-admin\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcharter-communications-workforce-management-admin"}]}