{"id":2953406,"url":"https://alion.io/job/charter-communications-workforce-management-analyst-2","title":"Workforce Management Analyst","company":{"id":1754470,"name":"Charter Communications","domain":"charter.com","url":"https://alion.io/company/charter-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"A","score":100,"open_postings":67,"ghost_share":0,"stale_share":0.09,"repost_share":0.045,"time_to_fill_p50_days":17,"computed_at":"2026-10-24T06:02:35Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Louisville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":142000,"period":"year","method":"role_country_seniority_unknown","sample_n":8814},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Oracle","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-20T20:43:52Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T04:58:50Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.The Workforce Management Analyst is responsible for analyzing call volume trends, preparing forecasts, and providing scheduling recommendations for Charter contact centers.\nActively and consistently support all efforts to simplify and enhance the customer experience\n\nDevelop and maintain a comprehensive forecasting and scheduling model, using Workforce Management tools to forecast call volume, create staffing requirements and generate work schedules for contact centers.\n\nGuide and manage indirect reporting relationships with a local Workforce Supervisors and Scheduling Administrators.\n\nDetermine yearly, monthly, daily and intra-day workforce requirements by gathering data on contact center statistics, marketing campaigns, system events, etc.\n\nCoordinate and facilitate collaboration with customer care leadership, marketing, technical operations, human resources, finance, information technology, outsource partners and others to capture forecast and staff impacting activities.\n\nManage forecast results by provide feedback, input and reporting to business partners to develop more scientific and accurate forecasting methodology.\n\nAlign call demand with agent supply to achieve key performance objectives (service level, utilization, budgeting, etc.).\n\nProvide long-term forecasts to management and product owners in support of future strategic initiatives.\n\nConduct workforce simulations to provide advice regarding the impact of business strategies within contact centers.\n\nPerform other duties as requested by supervisor.\n\nRequired Skills/Abilities and Knowledge\nAbility to read, write, speak and understand English\nDemonstrated knowledge of Microsoft Excel\nDemonstrated knowledge of Microsoft Access\nAbility to analyze and interpret data\nAbility to communicate orally and in writing in a clear and straightforward manner\nAbility to communicate with all levels of management and company personnel\nAbility to handle multiple projects and tasks\nAbility to maintain confidentiality\nAbility to supervise and motivate others\nAbility to make decisions and solve problems while working under pressure\nAbility to prioritize and organize effectively\nAbility to show judgment and initiative and to accomplish job duties\nAbility to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)\nAbility to work independently\nAbility to work with others to resolve problems, handle requests or situations\nKnowledge of cable television products and services\nKnowledge of Aspect eWorkforce Management or similar application (IEX, Blue Pumpkin, etc.)\nKnowledge of database applications (SQL, Oracle, Access, etc.)\nRequired Education\nBachelor´s degree in statistics, business, related field, or equivalent experience\nRequired Related Work Experience and Number of Years\nWorkforce management scheduling and forecasting software - 2\nInbound contact center experience - 2\nCWF380 2026-85110 CWF380 2026\nHere, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.\nA qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.\nGet to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.\nGrow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.","description_format":"text","description_chars":4325,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-20T20:43:52Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 367 · green card filings: 170","filings_12m":367,"filings_prev_12m":603,"green_card_filings_12m":170,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.877,"p_room":1,"age_days":3,"expected_fill_days":17,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/charter-communications-workforce-management-analyst-2","json_url":"https://alion.io/job/charter-communications-workforce-management-analyst-2.json","meta":{"generated_at":"2026-10-24T08:39:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12268,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754470},"rest":"https://alion.io/mcp/rest/get_company?id=1754470"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcharter-communications-workforce-management-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcharter-communications-workforce-management-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcharter-communications-workforce-management-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/charter-communications-workforce-management-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcharter-communications-workforce-management-analyst-2"}]}