{"id":4196190,"url":"https://alion.io/job/charter-global-it-infrastructure-microsoft-technologies-manager","title":"IT Infrastructure & Microsoft Technologies Manager","company":{"id":693413,"name":"Charter Global","domain":"charterglobal.com","url":"https://alion.io/company/charterglobal","size_band":"501-1000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ISO 27001","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"SOC 2","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-12T17:28:22Z","employer_posted_date":null,"last_verified_at":"2026-11-12T17:28:22Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Key Responsibilities\n\nIT Infrastructure & Operations\nManage servers, networks, storage, workstations, and overall IT infrastructure, ensuring availability, performance, and security.\nOversee infrastructure upgrades, maintenance, troubleshooting, hardware/software procurement, licensing, and IT asset management.\nMaintain IT policies, standard operating procedures, and technical documentation.\n\nMicrosoft 365 & Exchange Administration\nAdminister Microsoft 365, Exchange Online, Outlook, Teams, SharePoint, OneDrive, and related services.\nManage Active Directory, Microsoft Entra ID (Azure AD), Group Policy, user accounts, permissions, and access controls.\nOversee email configuration, mail flow, mailbox management, Microsoft 365 licensing, security settings, and troubleshooting.\nHandle user onboarding/offboarding, account provisioning, and access management.\n\nNetwork Infrastructure & Security\nManage LAN/WAN, firewalls, VPNs, switches, routers, wireless networks, and internet connectivity.\nConfigure and troubleshoot network security policies, endpoint protection, antivirus, patch management, and access controls.\nMonitor vulnerabilities, coordinate remediation, and maintain backup, disaster recovery, and business continuity procedures.\n\nIT Support & Service Delivery\nOversee daily IT support operations, technical escalations, issue resolution, and service standards.\nCoordinate IT setup, equipment, and system access for employee onboarding, transfers, and separations.\nSupport IT connectivity and collaboration across US and India operations.\n\nSOC Audit, IT Compliance & Vendor Management\nLead and coordinate IT-related activities for SOC 2 Type I and Type II audits, including audit readiness, evidence collection, control testing, and remediation.\nMaintain and monitor IT security controls, including access management, change management, vulnerability management, logging, and incident response.\nCoordinate with external auditors and internal stakeholders to ensure timely completion of audit requirements and resolution of findings.\nSupport ISO 27001 and client-specific security compliance requirements, including audit documentation and continuous compliance monitoring.\nManage IT vendors, service providers, technology procurement, contract negotiations, and cost optimization.\nMaintain IT asset registers, access records, security documentation, and compliance reports.\n\nInfrastructure Planning & Improvements\nLead infrastructure upgrades, migrations, automation, and technology implementations.\nIdentify opportunities to improve operational efficiency, infrastructure security, and system reliability.\nEvaluate emerging Microsoft technologies and develop infrastructure improvement plans aligned with business needs.\n\nRequired Qualifications\nBachelor's degree in Computer Science, IT, Engineering, or a related field.\n8–12 years of IT infrastructure, systems administration, and operations experience, including 3+ years in a lead or managerial role.\nStrong hands-on expertise in Microsoft 365, Exchange Online, Active Directory, Microsoft Entra ID, and Windows Server administration.\nExperience with firewalls, VPNs, LAN/WAN, DNS, DHCP, Group Policy, endpoint security, and network troubleshooting.\nHands-on experience supporting SOC 2 audits, including IT control implementation, audit evidence preparation, auditor coordination, and remediation of audit findings.\nKnowledge of IT asset management, backup and disaster recovery, infrastructure security, and vendor management.\nStrong problem-solving, communication, stakeholder management, and organizational skills.\nAbility to independently manage IT operations and support geographically distributed teams.\n\nPreferred Qualifications\nMicrosoft certifications such as Microsoft 365 Administrator Expert or Azure Administrator Associate.\nCCNA, Fortinet NSE, CompTIA Security+, or equivalent certifications.\nExperience with ISO 27001, Microsoft Intune, Defender for Endpoint, Conditional Access, and MFA.\nExposure to Azure infrastructure, cloud administration, and IT services or consulting 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