{"id":2634756,"url":"https://alion.io/job/charterts-senior-technical-account-manager","title":"Senior Technical Account Manager","company":{"id":676538,"name":"charterts","domain":"charterts.com","url":"https://alion.io/company/charterts","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-13T14:37:41Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T03:47:47Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We’re committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.\nAt CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries. Learn more about us at https://www.charterts.com\nJOB OVERVIEW\nThe Senior TAM connects the dots between what our clients need and how they use CTS services, so their technology keeps moving their organizations and partnership with CTS forward.\nAs a Senior Technical Account Manager for k-12 clients, you are the primary advocate and trusted advisor for a set of multi-site Charter School clients within CTS who will partner with the Senior Technical Account Manager to purchase new technology equipment, to escalate a service request, or to discuss a new technology initiative within their organization.\nYou will run the Strategic Planning Meetings where you will analyze each client’s technical environment, their business goals as it relates to technology, and develop a long-term IT roadmap.\nYou will be focused on a subset of larger clients in the k-12 Sector where you will provide a deeper integration with their organization, helping them to utilize technology to the fullest potential, ensuring a healthy relationship, and bringing in the right resources within CTS to get your clients the answers they need. There is a heavy emphasis on process and procedures around technology and being a thought partner for unique environments that each organization has.\nRESPONSIBILITIES\nServe as the client’s trusted technology advisor. Build strong relationships with key contacts so you understand their business goals, challenges, and how CTS services support them.\nTurn client needs into action. Connect what clients are trying to achieve with the CTS services, technologies, and teams that can help them get there.\nMonitor client health through monthly internal reviews, looking at service usage, satisfaction, profitability, and technology risk to spot gaps early and keep clients getting full value.\nLead recurring technology assessments and quarterly strategic planning meetings that link each client’s priorities to a clear technology roadmap.\nHold regular tactical check-ins with clients to review open issues, service performance, and changing needs, and make sure their services keep up with how the business works.\nFind opportunities where new or expanded services would solve real client problems. Partner with Solutions to develop and present technical proposals for L3 technologies.\nAdvocate for clients across every CTS department. Answer questions, escalate issues to the right teams, and own the Potential At Risk Client (PARC) Process to catch and address client risk early.\nHelp clients get more out of the tools they already have by running recurring and one-off training events (such as Lunch & Learns) on core technologies like Microsoft 365, Google Workspace, and Smart Boards.\nOwn the opportunity pipeline and meet the quarterly NRR forecast by growing accounts based on client needs.\nAnswer client invoicing questions so clients understand what they pay for and the value it delivers.\nManage client projects when needed, based on capacity and client requirements.\nBuild on client relationships to develop referrals for new business.\nQUALIFICATIONS | SKILLS\n7-10+ years in technology services, including client-facing strategic roles such as Senior TAM, vCIO, or IT Director, ideally at a Managed Services Provider.\nProven ability to understand a client’s business goals and turn them into practical technology plans, budgets, and service recommendations.\nExperience growing client accounts by finding where new or expanded services solve real business problems.\nProven ability to manage client relationships through difficult conversations. Spot misalignment early, whether it’s about expectations, scope, or service value, and escalate it to the right people with clear context. Work toward resolutions that rebuild trust and keep the relationship strong.\nExperience building OPEX and CAPEX budgets and technology roadmaps, with strong Excel/Sheets skills for budgeting and reporting.\nWorking knowledge of core network infrastructure (switches, wireless, firewalls, WAN connectivity) and of cybersecurity risk and best practices.\nHands-on or consulting experience with Microsoft 365, Google Workspace, and other cloud services.\nExcellent written, verbal, and presentation skills, including the ability to explain technical topics to non-technical leaders.\nStrong sense of ownership, with the ability to manage competing priorities and adapt quickly as client needs change.\nPREFERRED\nExperience with K-12 organizations.\nProject management certification (CAPM, PMP).\nFamiliarity with MSP tools such as ConnectWise, Autotask, or similar PSA/RMM platforms.\nWORK SCHEDULE & LOCATION\nThe hours for this position are typically 9 AM to 5:30 PM EST, with some occasional after-hours work required based on client requests. This position is hybrid based out of Brooklyn, NY. Local travel throughout NYC (5 boroughs) and occasional regional travel is expected. It is acceptable to work from home when not at client locations, with the expectation of working in our Brooklyn office at least 1 day per week.\nCOMPENSATION\nThe salary range for this role is $100,000 to $135,000 annually.\nBENEFITS\nCompetitive compensation\nHealth Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans\nFlexible Spending Account (FSA)\nHealth Savings Account (HSA)\nEmployee Assistance Program (EAP)\nRetirement Plan (401(k)) with company match\nCommuter Benefits\nShort-Term Disability Insurance fully paid by the company\nLong-Term Disability Insurance fully paid by the company\nLife and AD&D Insurance, with optional Supplemental Life Insurance\nPaid Time Off, including Paid Parental Leave\n10 Holidays\n2 Floating Holidays\nCTS participates in the E-Verify Program. As part of this program, the company provides the federal government with your Form I-9 information to confirm your employment eligibility in the United States.\nLearn more at www.e-verify.gov (information available in English and Spanish).\nTHE INTERVIEW PROCESS\nWe aim to move fast. You’ll receive scheduling emails from  through Greenhouse.\nDepending on the role, some steps may be adjusted or added - we’ll let you know upfront!\n1. Screening call with a member of our HR team (30 minutes)\n2. Technical interview with the Hiring Manager (45 minutes)\n3. Panel interview with the Hiring Manager and Department Director (60 minutes)\n4. (If applicable) Executive interview\nCTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.\nCTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to  once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.","description_format":"text","description_chars":8094,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-15T17:08:51Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":22,"reasons":["conf:1","win:early"],"computed_at":"2026-10-16T04:53:54Z"},"pay":{"stated_usd_annual":135000,"is_top_pay":false},"html_url":"https://alion.io/job/charterts-senior-technical-account-manager","json_url":"https://alion.io/job/charterts-senior-technical-account-manager.json","meta":{"generated_at":"2026-10-16T04:53:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1944,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":676538},"rest":"https://alion.io/mcp/rest/get_company?id=676538"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcharterts-senior-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcharterts-senior-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcharterts-senior-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/charterts-senior-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcharterts-senior-technical-account-manager"}]}