{"id":3787225,"url":"https://alion.io/job/charterup-project-general-manager-strategic-shuttle-programs-4","title":"Project General Manager, Strategic Shuttle Programs","company":{"id":673430,"name":"CharterUP","domain":"charterup.com","url":"https://alion.io/company/charterup","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Memphis, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-04T23:25:51Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T00:13:01Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"CharterUP is transforming the $365 billion global group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers with thousands of vehicles nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events.\nThrough real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale.\nWhy Join Us\nInnovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.\nGrowth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.\nDriven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.\nFunding and Stability: Our $60 million Series A funding was just the start-we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.\nTitle: Project General Manager\nReports to: Market General Manager \nLocation: Memphis, TN / Southaven, MS (onsite at project locations) \nAbout the Role\nCharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, such as workforce transportation for data centers and major construction projects. As the primary operational lead onsite, you’ll own the program end to end-from launch and daily execution to client relationships, transportation partner performance, reporting, and continuous improvement.\nWorking across clients, transportation partners, and internal teams, you’ll ensure safe, reliable service and deliver on program commitments. Success requires strong operational leadership, the ability to manage across organizational boundaries, and a hands-on approach to resolving issues and driving results.\nCompensation includes a competitive base salary and performance-based bonus tied to program launch, service continuity, and client satisfaction.\nCharterUP is also hiring Market and National General Managers. Candidates may be considered for the level best aligned with their experience.\nWhat You'll Do\nLead On-Site Operations\nOwn daily shuttle program execution, including route readiness, vehicle coverage, staging, passenger loading, and coordination across operating shifts.\nValidate transportation partners’ staffing, fleet readiness, dispatch coverage, and contingency plans.\nLead service recovery during delays, missed trips, vehicle breakdowns, staffing shortages, and unexpected demand.\nDevelop and maintain operating procedures, escalation protocols, site instructions, and business continuity plans.\nLead assigned CharterUP site personnel, where applicable, and establish clear responsibilities and shift handoffs.\nValidate daily and upcoming transportations schedules with operating partners to ensure alignment with client requirements, workforce shifts, anticipated ridership, and changing site conditions. \nEstablish and maintain a structured daily operating cadence, including operator coordination calls, onsite huddles, operational readiness reviews, and documented follow-up on outstanding commitments. \nOversee implementation and ongoing maintenance of CharterUP branding requirements across assigned vehicles, including signage, decals, vehicle presentation standards, and timely resolution of branding deficiencies in coordination with transportation partners.\nOwn the Client Relationship On Site\nServe as CharterUP’s primary on-site operational contact and build trusted relationships with client site leadership, facilities, security, and other stakeholders.\nProactively communicate service conditions, resolve concerns, and follow issues through to closure.\nLead regular operational meetings, presenting performance, corrective actions, and improvement recommendations.\nAnticipate changes in workforce schedules, site activity, and transportation demand.\nShare client insights and growth opportunities with your Market General Manager and CharterUP’s commercial team.\nParticipates in client and site coordination meetings to proactively identify changes in workforce headcount, construction schedules, site access, parking arrangements, and transportation requirements. \nMaintain a centralized action-item tracker for client requests, operational commitments, and outstanding issues, ensuring timely follow-through and resolution. \nManage Transportation Partner Relationship and Performance\nDevelop strong, collaborative relationships with transportation partner leadership while maintaining accountability for contracted service levels, vehicle standards, staffing commitments, and reporting requirements.\nMonitor actual service delivery through field observations, platform data, trip records, and client feedback.\nConduct daily operational check-ins with transportation partners, regularly review performance against contractual KPIs, and drive documented corrective actions through resolution.\nEscalate persistent deficiencies and capacity needs so supplemental or replacement service can be secured.\nEnsure client requests and service changes are documented and managed through CharterUP.\nServe as the projects relationship owner for assigned transportation partners, fostering open communication, resolving operational friction, and proactively collaborating on service improvements, resource planning, and long-term program success.\nSupport Service and Billing Accuracy\nTrack service hours, vehicle utilization, and trip completion against contractual commitments.\nValidate delivered service and flag discrepancies across operational records, partner invoices, and client billing.\nIdentify client requests that fall outside the agreed scope and route them for pricing and approval before additional service is committed.\nRecommend operational improvements that increase reliability and reduce waste.\nDrive Safety, Visibility, and Improvement\nPartner with CharterUP's Legal, Safety, and Compliance teams to verify transportation partner adherence to applicable federal, state, and local regulatory requirements, including prevailing wage laws, labor classifications, collective bargaining obligations, and contract-specific compliance requirements.\nMonitor transportation partner adherence to applicable DOT, FMCSA, and state transportation safety requirements, including driver qualifications, vehicle inspections, insurance coverage, hours-of-service compliance, and established safety procedures, coordinating corrective actions with CharterUP's Safety and Compliance teams.\nLead onsite coordination of operational and safety incidents, ensuring immediate response, appropriate onsite support, timely escalation, and coordination with transportation partners, emergency responders, CharterUP leadership, and client stakeholders as applicable.\nDeliver daily program reports and escalate issues promptly to CharterUP leadership and the client.\nMaintain accurate operational records and service reports, ensuring all incidents are properly logged, documented, and tracked through investigation, corrective action, and closure.\nUse GPS, ridership, trip-completion, and passenger feedback data to improve routes, capacity, reliability, and rider experience.\nEnsure CharterUP systems provide an accurate, current record of program activity and performance.\nEstablish and maintain standardized daily ridership collection and reconciliation processes to ensure accurate passenger counts, trip activity, and capacity utilization.\nMaintain a centralized program performance dashboard tracking service reliability, ridership, safety incidents, operational deficiencies, and corrective action status.\nCoordinate the collection, validation, and tracking of required labor compliance documentation, including certified payroll records, applicable wage determinations, fringe benefit documentation, and union-related requirements, escalating discrepancies to CharterUP's Legal and Compliance teams.\nEstablish recurring compliance verification procedures with transportation partners, including confirmation of required vehicle inspections, active insurance coverage, driver eligibility, and daily and weekly hours-of-service compliance, escalating deficiencies and potential service risks before they impact operations.\nEnsure incidents are reported through required internal and external channels within established timelines, including appropriate notifications to CharterUP leadership, Safety and Compliance teams, clients, and transportation partners, while monitoring incident resolution and follow-up actions.\nWhat You’ll Bring\nThree or more years of operations experience, including on-site leadership of a shuttle, transit, airport, campus, workforce transportation, or comparable field program.\nPassenger transportation experience strongly preferred; experience in trucking, construction logistics, or other large-scale field operations will be considered.\nExperience serving as the primary point of contact for a client on a live project and resolving service issues directly.\nExperience coordinating third-party transportation providers or subcontractors at a job site and enforcing service commitments.\nStrong working knowledge of dispatch, route planning, fleet readiness, staffing coverage, and transportation safety practices.\nUnderstanding of motorcoach and passenger carrier operations, including driver hours-of-service limits, and the confidence to push back on client requests that are not operationally sound.\nAbility to produce clear daily reporting and use operational data to improve service.\nProficiency in Google Workspace, Microsoft Office, and/or project management tools.\nHighly self-directed, with demonstrated ability to independently establish operational structure, manage competing priorities, and drive accountability in a fast-paced environment.\nStrong communication, negotiation, and conflict-resolution skills.\nAbility to make sound decisions under pressure and coordinate multiple stakeholders during service disruptions.\nWillingness to work on-site 8-10 hours daily, with flexibility to support critical operating periods and escalations outside standard business hours.\nExperience implementing or managing operational technology platforms, including GPS tracking, ridership reporting, and performance dashboards.\nBachelor’s degree preferred; equivalent relevant experience welcomed.\nPreferred Qualifications\nExperience supporting data center, large-scale construction, or other complex job-site environments.\nCommercial Driver’s License (CDL) or hands-on technical knowledge of vehicles and fleet inspection.\nExperience launching a new transportation program or site operation.\nRecruiting Process\nStep 1 - Video call: Talent Acquisition interview\nStep 2 - Video call: Hiring Manager interview\nStep 3 - Video call: Team interviews\nStep 4 - Offer & reference check\nWelcome aboard!\nGlobal Benefits & Perks at CharterUP\nWe believe great people can live anywhere-and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, and Miami as we grow our global team.\nFlexible Work Model: CharterUP operates as a remote-first company, with select roles requiring regular, in-office presence based on team and business needs. Role-specific expectations will be shared during the hiring process. U.S.-based employees may reside in any of our 19 approved states.\nComprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts,...","description_format":"text","description_chars":13928,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Insurance coverage","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Price Comparison"],"lifecycle":[{"event":"open","at":"2026-11-05T04:10:32Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":3,"expected_fill_days":38,"reasons":["conf:1","wave","velocity","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/charterup-project-general-manager-strategic-shuttle-programs-4","json_url":"https://alion.io/job/charterup-project-general-manager-strategic-shuttle-programs-4.json","meta":{"generated_at":"2026-11-09T01:16:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2805,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673430},"rest":"https://alion.io/mcp/rest/get_company?id=673430"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcharterup-project-general-manager-strategic-shuttle-programs-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcharterup-project-general-manager-strategic-shuttle-programs-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcharterup-project-general-manager-strategic-shuttle-programs-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/charterup-project-general-manager-strategic-shuttle-programs-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcharterup-project-general-manager-strategic-shuttle-programs-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3787225}},{"tool":"search_jobs","arguments":{"company":"charterup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3787225},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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