{"id":1309642,"url":"https://alion.io/job/chartspan-inbound-clinical-care-supervisor","title":"Inbound Clinical Care Supervisor","company":{"id":2218378,"name":"ChartSpan","domain":"chartspan.com","url":"https://alion.io/company/chartspan","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":113000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1220},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Docs","optional":false},{"name":"HIPAA","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-07-30T16:11:13Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-09-26T22:12:43Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"Description\nChartSpan’s Inbound Supervisor is responsible for leading their team of Inbound Patient Care Coordinators in the Clinical Department. Key responsibilities include ensuring high quality of phone calls, achieving predefined metrics, and enforcing company policies and procedures. The role is responsible for activities such as coaching, answering questions, offering encouragement, distributing information, ensuring that their team members are mindful of the calls in the queue, texts, wait times, and tracking overall performance.\n Job Duties\nManage an assigned team of employees in the clinical inbound group, overseeing the day-to-day contact center operations.\nProvide ongoing coaching related to utilization (productivity), quality, attendance, and overall performance.\nEnsure consistent follow up and communication.\nPerform status tracking, efficiency analysis, resource allocation, data analysis, and overall process management support.\nEstablish process controls to ensure all SLA’s and KPI’s are consistently met.\nProvide significant contributions to activities related to patient satisfaction, and program management.\nEnsure all agents are compliant with HIPAA and Medicare Fraud, Waste and Abuse rules and regulations at all times \nRespond and communicate promptly to all inquiries received via email, text and phone.\nPrepare monthly, quarterly and annual reports.\nUtilize data to support assumption and outcome evaluations.\nMonitor daily attendance, break and approved Paid Time Off (PTO) requests\nReview and ensure payroll timesheets are accurate for each team member.\nAttend and conduct meetings as required of the position.\nOther duties as assigned.\nRequirements\n Skills and Qualifications\n1+ year of supervisor/management experience in a remote contact center\nProficient in Excel and/or Google Docs/ Sheets \nProven ability to analyze, problem-solve, adapt, and multitask while effectively communicating, planning and organizing \nStrong verbal and written communication skills\nAble to coach, motivate and encourage employees through positive communication and feedback\nAbility to be flexible and adapt to new situations and environments\nAble to build and strengthen all interpersonal relationships with co-workers, patients, and partners\nDisciplined, and self-motivated \nDriven to learn and absorb information about our industry at a rapid pace\nCurrent active, COMPACT LPN license; willing to obtain multi-state licenses of ChartSpan footprint.\nSalary Description\n$58,750 a year","description_format":"text","description_chars":2504,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-09-26T15:22:10Z"}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.38,"p_room":0.28,"age_days":58,"expected_fill_days":22,"reasons":["conf:7","win:tail","crowd:junior"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/chartspan-inbound-clinical-care-supervisor","json_url":"https://alion.io/job/chartspan-inbound-clinical-care-supervisor.json","meta":{"generated_at":"2026-09-28T02:54:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1770,"day_limit":5000,"remaining_today":3230,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}