{"id":1309651,"url":"https://alion.io/job/chartspan-lpn-inbound-care-coordinator-i","title":"LPN Inbound Care Coordinator I","company":{"id":2218378,"name":"ChartSpan","domain":"chartspan.com","url":"https://alion.io/company/chartspan","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-01-22T15:48:59Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-13T15:08:18Z","board_verified":true,"closed_at":null,"days_open":264,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":263},"description":"Description\n About Us:\nChartSpan is the largest chronic care management (CCM) service provider in the US. CCM programs focus on patients who have multiple (two or more) chronic conditions that are expected to last at least 12 months or more. We provide an essential service that helps providers stay in touch with and meet their patients’ healthcare needs in between office visits.\nThe role of an LPN Inbound Personal Care Coordinator is to handle incoming clinical phone calls from patients, providing a crucial benefit that helps our patients day or night. This role also goes beyond merely answering incoming calls. It is an instrumental position that ensures the seamless operation of our daily activities.\nWe are looking for a highly motivated nurse who enjoys fast-paced, multitasking environments while directly assisting patients at the same time.\nThis position offers day, bridge, or night shifts (availability varies) to ensure full 24/7 coverage for our patients.\nThis is a full-time, full-benefits remote role. All necessary equipment will be provided.\nKey Responsibilities:\nInbound call management and patient engagement.\nResponding promptly to all incoming patient inquiries via phone, email, or live chat.\nOutbound calls to patients as needed.\nPatient Care Support:\nAssist in triaging a patient’s clinical issues and connecting patients with a member of the Triage Nurse team promptly.\nReview and handle other patient-centered ancillary tasks such as reviewing and transcribing medical records, addressing and sourcing additional patient resources, and resolving urgent patient account matters.\nCollaboration and Assistance:\nSupport the Provider Relations Specialists team as needed with patient and provider communication.\nAssist the Triage Nurse team and Pharmacy Technicians in obtaining the necessary information for triage assistance and medication refills.\nObtain and send record requests via fax, ensuring accuracy and efficiency.\n Performance Metrics:\nTimeliness in answering incoming calls and additional patient inquiries via email or live chat (team and individual evaluation).\nCall Answer Rate.\nIdle Time.\nAverage After-Call Work Time.\nQuality Scores.\nWorking the scheduled hours and maintaining proper attendance.\nRequirements\nQualifications:\nCurrent active, compact LPN/LVN license.\nExcellence in following established clinical protocols and procedures.\nFlexibility and adeptness in switching tasks effectively.\nEagerness to assist fellow co-workers and contribute to team success.\nWork Environment:\nThis position is fully remote. Equipment is provided.\nThis position operates in a professional office environment. \nThis position routinely uses standard office equipment such as computers and phones.\n Required Education:\nLPN/LVN degree from an accredited nursing program.\nJoin us in our commitment to delivering outstanding patient care and making a meaningful impact in healthcare!\nSalary Description\n$20.50 per hour","description_format":"text","description_chars":2947,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-09-26T15:22:10Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.132,"p_room":0.28,"age_days":263,"expected_fill_days":23,"reasons":["conf:15","win:tail","crowd:"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/chartspan-lpn-inbound-care-coordinator-i","json_url":"https://alion.io/job/chartspan-lpn-inbound-care-coordinator-i.json","meta":{"generated_at":"2026-10-13T19:42:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30200,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2218378},"rest":"https://alion.io/mcp/rest/get_company?id=2218378"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchartspan-lpn-inbound-care-coordinator-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchartspan-lpn-inbound-care-coordinator-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchartspan-lpn-inbound-care-coordinator-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chartspan-lpn-inbound-care-coordinator-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchartspan-lpn-inbound-care-coordinator-i"}]}