{"id":1572695,"url":"https://alion.io/job/chatarmin-com-gmbh-technical-support-engineer-mwd-in-wien","title":"Technical Support Engineer (m/w/d) IN WIEN","company":{"id":513,"name":"Chatarmin.com GmbH","domain":"chatarmin.com","url":"https://alion.io/company/chatarmin-com-gmbh","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vienna, Austria"],"countries":["AT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":76000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2025-05-20T09:58:49Z","employer_posted_date":"2025-05-20","last_verified_at":"2026-10-31T11:48:28Z","board_verified":true,"closed_at":null,"days_open":529,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":528},"description":"We’re a real startup, not a playground. Bootstrapped and fast-growing.\nOur motto: Move fast, break things. Chatarmin to the moon.\nWe are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be.\nWe’re looking for a Technical Support Engineer as part of our Customer Success Team who’s hungry to learn and ready to take real ownership from day one. You’ll be the first line of defense when customers need help, a key voice in improving our tech support processes, and a key part of our feedback loop.\nYou don’t need 10 years of experience - but you need grit, curiosity, and the drive to solve problems fast.\nAufgaben\nBe the go-to person for questions from customers (chat, email, and tickets)\nMaintain a portfolio of 100+ clients end-to-end\nSetup and improve AI agents setups\nOnboard and improve clients with clear roadmap and communication\nTroubleshoot and resolve issues fast - or escalate smart when needed\nWrite and maintain clear technical documentation and knowledge base articles\nQualifikation\n3-5 years of experience in tech support, CS, QA, or a similar role - ideally in B2B SaaS\nYou have a good understanding of how API calls and webhooks work and can read and understand JSON and API documentation. In addition, you have practical experience in how to prompt LLMs correctly.\nYou enjoy engaging directly with customers and take pride in resolving issues efficiently.\n Clear communicator in writing and speech (fluent in German and English)\nCalm under pressure, eager to learn, and ready to hustle\nPreverably living inVienna. Europe is a must.\nFluency in both German and English (spoken and written) is mandatory.\nBenefits\nYoung, highly motivated team with zero ego\nDirect impact on the company and the product\nZero politics, just ownership and impact\nReal career growth: This is a launchpad, not a dead-end\nFair base salary + performance bonus: Your impact drives your income\nInterview Process\nAssignment to check skill level\n30 Min Call with CS Lead\nTrial Day in the Vienna Office & Cultural Fit","description_format":"text","description_chars":2095,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-01T08:35:16Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.208,"p_room":0.28,"age_days":528,"expected_fill_days":30,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/chatarmin-com-gmbh-technical-support-engineer-mwd-in-wien","json_url":"https://alion.io/job/chatarmin-com-gmbh-technical-support-engineer-mwd-in-wien.json","meta":{"generated_at":"2026-10-31T12:26:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19221,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":513},"rest":"https://alion.io/mcp/rest/get_company?id=513"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchatarmin-com-gmbh-technical-support-engineer-mwd-in-wien"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchatarmin-com-gmbh-technical-support-engineer-mwd-in-wien"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchatarmin-com-gmbh-technical-support-engineer-mwd-in-wien"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chatarmin-com-gmbh-technical-support-engineer-mwd-in-wien\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchatarmin-com-gmbh-technical-support-engineer-mwd-in-wien"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1572695}},{"tool":"search_jobs","arguments":{"company":"chatarmin.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1572695},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}