{"id":2636981,"url":"https://alion.io/job/chd-shift-supervisor-residential-services","title":"Shift Supervisor – Residential Services","company":{"id":2419942,"name":"CHD","domain":"chd.org","url":"https://alion.io/company/chd-org","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["East Longmeadow, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":62000,"period":"year","method":"role_country_seniority_unknown","sample_n":18483},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T15:54:06Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-25T12:47:41Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Shift Supervisor - Residential Services (Heron House)\nLocation: East Longmeadow, MA (Heron House - Enhanced Medical Group Living Environment)\nCompensation: $24.00 / hour\nSchedule: Full-Time (40 hours/week) | Openings across 1st, 2nd, and 3rd shifts\nAt the Center for Human Development (CHD), Care Finds a Way. We are a diverse, inclusive, and dynamic team dedicated to promoting, enhancing, and protecting the dignity and welfare of people in need.\nWe are seeking a hands-on, proactive Shift Supervisor to join our team at The Heron House, a specialized Enhanced Medical Group Living Environment (EMGLE). The Heron House supports adults with complex medical, psychiatric, behavioral, and functional needs in a community-based setting. We believe that effective leadership means showing up, working alongside your team, setting clear expectations, and ensuring every resident receives safe, respectful, person-centered care.\nThe Opportunity: Lead, Model, and Direct:\nAs a Shift Supervisor, you will provide active leadership and direct supervision to the CNAs and Direct Care Staff assigned to your shift. This is an in-shift supervisory role-you will actively participate in resident care and daily activities while managing staff performance, shift coordination, and team development.\nKey Responsibilities:\nTeam Leadership & Development: Directly supervise CNAs and Direct Care Staff. Conduct regular 1-on-1 supervision, provide ongoing coaching, complete performance evaluations, and address performance concerns promptly.\n Direct Resident Care: Work directly alongside your team to support activities of daily living (ADLs), personal care, mobility support, and daily routines. Model respectful, person-centered support and professional boundaries.\nShift Operations & Coordination: Organize staff assignments, manage shift coverage for call-outs, plan meaningful resident activities, and ensure scheduled medical appointments and transportation arrangements are completed.\nSafety & Communication: Partner with nursing and clinical teams to integrate medical and behavioral care. Ensure timely incident reporting, accurate shift documentation, and clear handoffs between incoming and outgoing shifts.\nRequirements:\n Education: High school diploma or equivalent required (Associate’s or Bachelor’s degree in human services, healthcare, or a related field preferred).\nExperience: Experience in residential human services, behavioral health, healthcare, or disability services required. Experience with complex medical, psychiatric, or behavioral needs is strongly preferred.\nSupervisory Skills: Demonstrated leadership ability with an interest in coaching and managing staff. Previous supervisory experience is preferred.\nCore Competencies: Strong communication, organization, problem-solving, and crisis-management skills. Ability to balance direct care with administrative supervision.\nSuccess Factors:\nLead by Example: Comfortable working side-by-side with direct care staff while holding the team accountable to high standards of care.\nClear & Direct Communicator: Comfortable providing constructive feedback, setting boundaries, and maintaining open lines of communication across all disciplines.\nResilient & Calm: Exercises sound judgment, maintains composure during challenging situations, and follows established safety protocols.\nWhy Join The Heron House?\nMake a Meaningful Impact: Help adults with complex needs live with stability, dignity, and independence.\nLead Through Action: Develop your career and supervisory skills in an active, hands-on leadership role.\nCollaborative Culture: Partner closely with nursing, clinical, and administrative professionals in an integrated care model.\nComprehensive Benefits: CHD offers a competitive benefits package including health, dental, and life insurance, paid time off, and paid holidays.\nCare Finds a Way:\nAt CHD, celebrating differences is a daily practice. Multicultural, multilingual, and fluent in sign language, CHD is a proud reflection of those we serve.\nConnect with our team today! If you are a hands-on leader ready to build a strong, accountable, and compassionate care team, apply today to join us at The Heron House!","description_format":"text","description_chars":4186,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-10-15T17:39:52Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":1,"age_days":9,"expected_fill_days":35,"reasons":["conf:1","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/chd-shift-supervisor-residential-services","json_url":"https://alion.io/job/chd-shift-supervisor-residential-services.json","meta":{"generated_at":"2026-10-25T13:34:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19291,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2419942},"rest":"https://alion.io/mcp/rest/get_company?id=2419942"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchd-shift-supervisor-residential-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchd-shift-supervisor-residential-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchd-shift-supervisor-residential-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chd-shift-supervisor-residential-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchd-shift-supervisor-residential-services"}]}