Director, Customer Success APAC

As the world’s leading vendor of Cyber Security, we’ve assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

If you want to make the world a safer place - you belong with us.

We are seeking an experienced Director of Customer Success to lead and develop our Customer Success organization across Asia Pacific.

You will drive customer value, adoption, retention and expansion opportunities while building a high-performing regional team. Working closely with APAC leadership and global teams, you will help customers achieve meaningful business outcomes from their investment in Check Point’s solutions.

The successful candidate will combine technical credibility, commercial awareness and strong people leadership, with experience navigating complex enterprise environments and leading across diverse cultures and geographies.

Key Responsibilities

Customer Success Leadership

• Lead and develop the APAC Customer Success organization, fostering customer advocacy, accountability and operational excellence.
• Execute the regional Customer Success strategy in alignment with global objectives.
• Recruit, coach, develop and retain talent across the region.
• Develop regional coverage and engagement models aligned with the global CS strategy, customer needs and available capacity.

Customer Relationships and Technical Leadership

• Serve as an executive sponsor for strategic customers and build trusted relationships with CISOs, CIOs and other senior stakeholders.
• Help customers achieve value from Check Point’s solutions and services.
• Lead customer escalation coordination, aligning Support, Engineering, Services and account teams on clear ownership, communication and resolution plans.
• Engage confidently in both executive discussions and technical reviews of complex, mission-critical environments.

Retention and Growth

• Drive customer value, retention and renewal readiness in partnership with Sales and Renewals teams.
• Use customer health insights to identify risks early and coordinate mitigation.
• Identify expansion opportunities and support strategic account planning with Sales.
• Promote adoption and value realization throughout the customer lifecycle.

Cross-Functional and Partner Collaboration

• Represent customer priorities and feedback within Check Point.
• Collaborate with Product Management and Engineering on customer needs and product improvements.
• Partner with Support and Professional Services to deliver a coordinated customer experience.
• Work with account teams and partners to clarify responsibilities and coordinate customer outcomes across the lifecycle.
• Support customer advocacy, references and success stories with Marketing.

Operational Excellence

• Establish and monitor regional KPIs, dashboards and business reviews aligned with global standards.
• Provide leadership with a clear, evidence-based view of customer health, retention risks, coverage and resource requirements.
• Drive consistent processes and share effective practices across regions.
• Ensure customer action plans have clear owners, next steps and follow-through.

Required Experience

• 10+ years of experience in Customer Success, Account Management, Professional Services, Technical Sales or related customer-facing roles.
• 5+ years of people leadership experience managing geographically distributed teams.
• Experience serving enterprise customers in cybersecurity, networking, cloud or enterprise software.
• Demonstrated experience leading engagements in complex, mission-critical environments, including major escalations and coordination with technical teams.
• Proven success improving customer retention, adoption and growth across complex customer portfolios.
• Experience operating within a highly matrixed global organization.

Leadership and Skills

• Strong executive presence and the ability to build trusted customer relationships.
• Ability to influence senior stakeholders and align teams across organizational boundaries.
• Experience leading teams through growth and change.
• Strong understanding of cybersecurity technologies and enterprise infrastructure.
• Sound commercial judgment and a practical, hands-on approach to problem-solving.
• Clear communication, presentation and negotiation skills.
• Strong analytical skills and experience using customer success platforms, CRM systems and customer health frameworks.
• Willingness to travel regularly across APAC to engage customers, partners and internal teams.