{"id":2082386,"url":"https://alion.io/job/check-point-software-technologies-director-customer-success-apac","title":"Director, Customer Success APAC","company":{"id":3524,"name":"Check Point Software Technologies","domain":"checkpoint.com","url":"https://alion.io/company/check-point-software-technologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":153000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":393},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T10:31:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-29T05:40:26Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"As the world’s leading vendor of Cyber Security, we’ve assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.\nIf you want to make the world a safer place - you belong with us.\nWe are seeking an experienced Director of Customer Success to lead and develop our Customer Success organization across Asia Pacific.\nYou will drive customer value, adoption, retention and expansion opportunities while building a high-performing regional team. Working closely with APAC leadership and global teams, you will help customers achieve meaningful business outcomes from their investment in Check Point’s solutions.\nThe successful candidate will combine technical credibility, commercial awareness and strong people leadership, with experience navigating complex enterprise environments and leading across diverse cultures and geographies.\n Key Responsibilities\nCustomer Success Leadership\nLead and develop the APAC Customer Success organization, fostering customer advocacy, accountability and operational excellence.\nExecute the regional Customer Success strategy in alignment with global objectives.\nRecruit, coach, develop and retain talent across the region.\nDevelop regional coverage and engagement models aligned with the global CS strategy, customer needs and available capacity.\nCustomer Relationships and Technical Leadership\nServe as an executive sponsor for strategic customers and build trusted relationships with CISOs, CIOs and other senior stakeholders.\nHelp customers achieve value from Check Point’s solutions and services.\nLead customer escalation coordination, aligning Support, Engineering, Services and account teams on clear ownership, communication and resolution plans.\nEngage confidently in both executive discussions and technical reviews of complex, mission-critical environments.\nRetention and Growth\nDrive customer value, retention and renewal readiness in partnership with Sales and Renewals teams.\nUse customer health insights to identify risks early and coordinate mitigation.\nIdentify expansion opportunities and support strategic account planning with Sales.\nPromote adoption and value realization throughout the customer lifecycle.\nCross-Functional and Partner Collaboration\nRepresent customer priorities and feedback within Check Point.\nCollaborate with Product Management and Engineering on customer needs and product improvements.\nPartner with Support and Professional Services to deliver a coordinated customer experience.\nWork with account teams and partners to clarify responsibilities and coordinate customer outcomes across the lifecycle.\nSupport customer advocacy, references and success stories with Marketing.\nOperational Excellence\nEstablish and monitor regional KPIs, dashboards and business reviews aligned with global standards.\nProvide leadership with a clear, evidence-based view of customer health, retention risks, coverage and resource requirements.\nDrive consistent processes and share effective practices across regions.\nEnsure customer action plans have clear owners, next steps and follow-through.\n Required Experience\n10+ years of experience in Customer Success, Account Management, Professional Services, Technical Sales or related customer-facing roles.\n5+ years of people leadership experience managing geographically distributed teams.\nExperience serving enterprise customers in cybersecurity, networking, cloud or enterprise software.\nDemonstrated experience leading engagements in complex, mission-critical environments, including major escalations and coordination with technical teams.\nProven success improving customer retention, adoption and growth across complex customer portfolios.\nExperience operating within a highly matrixed global organization.\nLeadership and Skills\nStrong executive presence and the ability to build trusted customer relationships.\nAbility to influence senior stakeholders and align teams across organizational boundaries.\nExperience leading teams through growth and change.\nStrong understanding of cybersecurity technologies and enterprise infrastructure.\nSound commercial judgment and a practical, hands-on approach to problem-solving.\nClear communication, presentation and negotiation skills.\nStrong analytical skills and experience using customer success platforms, CRM systems and customer health frameworks.\nWillingness to travel regularly across APAC to engage customers, partners and internal teams.","description_format":"text","description_chars":4612,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Threat Intelligence","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-08T10:53:33Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":19,"expected_fill_days":41,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/check-point-software-technologies-director-customer-success-apac","json_url":"https://alion.io/job/check-point-software-technologies-director-customer-success-apac.json","meta":{"generated_at":"2026-10-29T05:51:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9005,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3524},"rest":"https://alion.io/mcp/rest/get_company?id=3524"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcheck-point-software-technologies-director-customer-success-apac"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcheck-point-software-technologies-director-customer-success-apac"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcheck-point-software-technologies-director-customer-success-apac"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/check-point-software-technologies-director-customer-success-apac\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcheck-point-software-technologies-director-customer-success-apac"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2082386}},{"tool":"search_jobs","arguments":{"company":"checkpoint.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2082386},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}