{"id":3293809,"url":"https://alion.io/job/check-point-software-technologies-helpdesk-administrator","title":"Helpdesk Administrator","company":{"id":3524,"name":"Check Point Software Technologies","domain":"checkpoint.com","url":"https://alion.io/company/check-point-software-technologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T19:42:25Z","employer_posted_date":null,"last_verified_at":"2026-10-26T19:42:25Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Why Join Us\n\nCheck Point is seeking a proactive and technically skilled Helpdesk Engineer with proven experience to provide internal IT support for employees across global offices.\n\nThis role requires strong troubleshooting abilities, excellent communication skills, and hands-on experience with enterprise IT tools and environments.\n\nKey Responsibilities\n\nDeliver technical support for Microsoft Windows-based systems (desktops, laptops, and servers).\nProvide technical support for Mac OS environments, including setup, configuration, and integration with enterprise systems.\nInstall, configure, and troubleshoot Windows OS, enterprise applications, and hardware devices.\nManage and troubleshoot Active Directory, Azure Active Directory , Intune, and MDM solutions.\nPerform advanced troubleshooting and root cause analysis for complex technical issues, including network connectivity, VPN, and authentication problems.\nHandle licensing inventory, compliance checks, and software deployment.\nSupport collaboration tools (Microsoft Teams, Outlook, Exchange) and resolve escalated configuration issues.\nCommunicate effectively with employees via phone, email, and chat in English.\nDocument incidents and resolutions in ticketing systems (e.g., JIRA).\nContribute to process improvements and implement best practices for IT service delivery.\n\nQualifications\n\n3+ years of experience in IT support or Helpdesk roles within enterprise environments.\nStrong knowledge of Windows OS, Active Directory, Azure AD, and Intune.\nSolid experience with Mac OS administration and troubleshooting.\nExperience with MDM solutions, endpoint security, and asset management.\nFamiliarity with cloud technologies (Microsoft 365, Azure) .\nExcellent troubleshooting and problem-solving skills, including root cause analysis for complex issues.\nStrong communication skills and ability to work under pressure.\nKnowledge of Linux – 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