{"id":603933,"url":"https://alion.io/job/check-point-software-technologies-incident-response-analyst-support-engineer","title":"Incident Response Analyst (Support Engineer)","company":{"id":3524,"name":"Check Point Software Technologies","domain":"checkpoint.com","url":"https://alion.io/company/check-point-software-technologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":469},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false},{"name":"SIEM","optional":false},{"name":"Windows","optional":false},{"name":"Wireshark","optional":false},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-04T05:00:39Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-06T19:40:45Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Why Join Us\nAt Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.\nOur prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.\nThis is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.\nWe’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.\nWhat really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.\nIf you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.\n Troubleshoot and resolve endpoint installation, configuration, connectivity, and performance issues across Windows, macOS, and Linux environments.\nPerform deep-dive analysis using system logs, traces, and debug data to identify root causes.\nDocument all reported issues, diagnostic steps, and resolutions in the ticketing system for knowledge sharing and trend analysis.\nEscalate unresolved or complex cases to Tier 3 Engineering or R&D teams with detailed findings and replication steps.\nProactively identify recurring problems and recommend product or process improvements to reduce break/fix volume.\nCollaborate with internal teams (Support, QA, R&D, Product Management) to drive rapid resolution of high-impact incidents.\nMaintain high standards of communication with customers, ensuring timely status updates and clear explanations of findings and solution\n Required Qualifications\n3+ years of experience in technical support , end point administration or troubleshooting\n Perform incident response and forensic analysis of compromised systems, identify and provide recommendations for remediation\nFormulate and direct incident response efforts, prioritize those response efforts, and create legible incident reports that describe the compromise vector, attacker methodologies and artifacts\nStrong knowledge of OS troubleshooting (Windows, macOS, Linux), including tools like Wireshark and Windows debugging.\nFamiliarity with cloud platforms (Azure, AWS, Linux, macOS) and directory services (EntraID/Active Directory).\nUnderstanding of threat prevention tools and SIEM integration.\nKnowledge of hardware components (BIOS, EFI, hard drives) and MDM/UEM platforms.\nExperience with ServiceNow or Salesforce ticketing systems.\nAbility to manage multiple support cases under tight deadlines while maintaining attention to detail.\nPreferred Skills\nPrevious experience with Check Point Products. \nExperience with scripting and automation (PowerShell, Python, batch scripting). \nExperience with MDM tools such as Intune, JAMF, and WorkSpace One. \nExperience with forensic investigation and CIRT processes. \nAPI integration and web developer tools knowledge. \nSQL and database querying experience. \nCybersecurity certifications such as Security+, CISSP, CEH are a plus. \nBachelor’s degree in Computer Science, Information Technology, Cybersecurity, or related field.\nSoft Skills\nStrong 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