{"id":3869995,"url":"https://alion.io/job/check-point-software-technologies-senior-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":3524,"name":"Check Point Software Technologies","domain":"checkpoint.com","url":"https://alion.io/company/check-point-software-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Spain"],"countries":["ES"],"hiring_countries":["ES"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Red Teaming","optional":false}],"status":"live","first_seen_at":"2026-11-06T14:00:14Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-12T09:05:09Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.\nOur prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.\nThis is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.\nWe’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.\nWhat really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.\nIf you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it\n About the Role\nCheck Point Software Technologies protects organizations as they adopt generative AI. Our AI Security\nportfolio includes AI Agent Security, which secures AI applications and agents at runtime; Workforce AI,\nwhich gives enterprises visibility and governance over employee AI usage; and AI Red Team, which helps\norganizations test AI systems against adversarial attacks.\nWe are looking for a Senior Customer Success Manager to drive post-sales customer success for our\nEMEA customers. You will own customer outcomes across all three products, work with some of the\nlargest enterprises in the world, and build trusted relationships with senior security and technology leaders.\nYour work will drive adoption, retention, and expansion, and you will partner closely with Support,\nSolutions Architecture, Product, and Sales.\nResponsibilities\nOwn the post-sales relationship and health for EMEA customers across AI Agent Security, Workforce AI, and AI Red Team.\nEngage with some of the largest enterprise customers in the world, including CISOs, Heads of IT, Heads of Security, and other senior stakeholders.\nLead onboarding and adoption programs that take customers from initial deployment to measurable security outcomes.\nBuild success plans with clear goals, milestones, and value metrics, and track progress with executive sponsors.\nDrive retention and expansion by identifying new use cases, cross-product opportunities, and renewal risks early.\nOversee support escalations and ensure timely, high-quality resolution in partnership with the Support team.\nServe as the voice of the customer, sharing insights with Product and Engineering to shape the roadmap.\nCreate repeatable playbooks, enablement content, and reporting for EMEA customer success.\nPartner with Account Managers and Account Executives on account planning, renewals, and expansion strategy.\nWork closely with the post-sales Solutions Architect, who serves as the technical resource for customers, to scope deployments, resolve technical blockers, and deliver technical value.\n Qualifications\n7+ years in customer success, account management, or technical customer-facing roles.\nExperience with enterprise SaaS products, with a track record managing complex, multi-stakeholder accounts.\nProven ability to manage multiple products and drive outcomes across large, global enterprise accounts.\nStrong executive presence and the ability to build credibility with CISOs and senior IT and security leaders.\nExcellent written and verbal communication skills, with the ability to present to executives.\nData-driven approach to customer health, adoption, and retention metrics.\nFluency in English required; additional European languages are a plus.\nWillingness to travel within the EMEA region as needed.Preferred\n\nExperience in cybersecurity, cloud security, or AI/ML product environments.\nUnderstanding of AI security concepts such as prompt injection, data leakage, model risk, and AI governance.\nExperience selling or supporting products in the workforce or employee AI usage space.\nFamiliarity with red teaming, penetration testing, or security assessment workflows.","description_format":"text","description_chars":4089,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Threat Intelligence","Endpoint Security","Email Security"],"lifecycle":[{"event":"open","at":"2026-11-06T14:01:07Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":41,"reasons":["conf:1","velocity","win:early","comp:brand,attention"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/check-point-software-technologies-senior-customer-success-manager","json_url":"https://alion.io/job/check-point-software-technologies-senior-customer-success-manager.json","meta":{"generated_at":"2026-11-12T13:48:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28719,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3524},"rest":"https://alion.io/mcp/rest/get_company?id=3524"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcheck-point-software-technologies-senior-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcheck-point-software-technologies-senior-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcheck-point-software-technologies-senior-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/check-point-software-technologies-senior-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcheck-point-software-technologies-senior-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3869995}},{"tool":"search_jobs","arguments":{"company":"checkpoint.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3869995},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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