{"id":3293810,"url":"https://alion.io/job/check-point-software-technologies-team-leader-advanced-support-engineer","title":"Team Leader - Advanced Support Engineer","company":{"id":3524,"name":"Check Point Software Technologies","domain":"checkpoint.com","url":"https://alion.io/company/check-point-software-technologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":93000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":35},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T19:42:29Z","employer_posted_date":null,"last_verified_at":"2026-10-26T19:42:29Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"The incumbent will be in charge of the APAC Diamond Services team and ensure that the customer experience delivered to our VIP customers are of the highest standards and aligned to our company values. This role would suit an experienced leader with an excellent track record in driving business forward by building a talented team, creating positive experiences and highest service level to Check Point customers. The incumbent will be part of a Global Service organization and functionally cohesive with the India TAC Leadership team and a key contributor towards business growth in the cybersecurity service industry.\n\nMajor Responsibilities\nThe objective of the Team Manager is to provide team leadership and the highest level of customer service to Check Point's worldwide client base.\nEnsure that the highest level of customer satisfaction is met at all times through defined practices and policies. Facilitate and participate in customer conference calls and all areas of managing customer interactions.\nEnsures management of customer expectations, resolution of technical issues in a timely manner and high-quality of service by his/her team.\nLead staff to meet their target objectives through continual communications and metric reviews.\nFormulate staffing requirements, employee development, training needs, coaching and counseling, etc. to ensure that direct reports have the skill and knowledge base to undertake job responsibilities and develop career paths.\n\nDesired Background\nPrevious management experience in a technical role is preferred. A trusted people leader with a proven track record in building and leading a high-performing technical support team.\n10+ years of relevant technical work experience.\n8+ years of relevant experience working in a TAC environment. Past experience working as a Technical Account Manager (TAM)/Hi-Touch Support/CFTS Engineer or similar Technical Role that handles account based support models is a Must.\n3+ years of Check Point or IT security experience preferred.\nGeneral knowledge and understanding of networking and security.\nKnowledge of common operating systems.\nAbility to manage multiple tasks and priorities.\nPragmatic communicator - Strong verbal, written and interpersonal skills.\nAbility to write business objective reports and customer presentations.\nBusiness savviness and collaboration with Sales to promote service.","description_format":"text","description_chars":2381,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Cloud Security","Threat Intelligence","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-26T20:56:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":40,"reasons":["seen:5","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/check-point-software-technologies-team-leader-advanced-support-engineer","json_url":"https://alion.io/job/check-point-software-technologies-team-leader-advanced-support-engineer.json","meta":{"generated_at":"2026-11-01T12:11:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18788,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3524},"rest":"https://alion.io/mcp/rest/get_company?id=3524"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcheck-point-software-technologies-team-leader-advanced-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcheck-point-software-technologies-team-leader-advanced-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcheck-point-software-technologies-team-leader-advanced-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/check-point-software-technologies-team-leader-advanced-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcheck-point-software-technologies-team-leader-advanced-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3293810}},{"tool":"search_jobs","arguments":{"company":"checkpoint.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3293810},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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