{"id":3293788,"url":"https://alion.io/job/check-point-software-technologies-technical-support-engineer-performance-and-routing","title":"Technical Support Engineer (Performance and Routing","company":{"id":3524,"name":"Check Point Software Technologies","domain":"checkpoint.com","url":"https://alion.io/company/check-point-software-technologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"BGP","optional":false},{"name":"DHCP","optional":false},{"name":"GCP","optional":false},{"name":"Linux","optional":false},{"name":"OSPF","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-10-26T19:42:38Z","employer_posted_date":null,"last_verified_at":"2026-10-26T19:42:38Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Role: Technical Support Engineer (TAC)\nLocation: Bangalore\n\nAbout Check Point\nCheck Point Software Technologies is a global leader in cybersecurity solutions, dedicated to protecting enterprises and governments worldwide. For over 30 years, we have been securing the digital world through pioneering innovations—from the first stateful firewall to today's AI‑powered, cloud‑delivered security platforms. With an industry‑leading 99.9% cyber‑attack prevention rate, we ensure organizations stay protected against emerging threats.\n\nOur Values\nAt Check Point, we are committed to creating a safer digital and physical world. We foster a safe, healthy, and inclusive work environment where employees can thrive.\nWe champion diversity and equal opportunities.\nWe offer continuous learning and development.\nWe are proud to have achieved gender parity in our C‑Suite and remain committed to fair rewards for all.\n\nYour Impact & Responsibilities\nAs a Technical Support Engineer in our TAC organization, you will be responsible for delivering exceptional technical support, ensuring seamless security operations for our global customers.\n\nKey Responsibilities\nProvide accurate, timely, and creative solutions to customer issues to ensure high satisfaction.\nTroubleshoot, diagnose, and resolve hardware, software, and network issues related to Check Point technologies.\nMonitor security devices and applications for performance issues; analyze root causes and drive resolutions or escalate appropriately while maintaining clear communication with customers.\nStay aligned with network security standards and policies; ensure compliance and contribute to process improvements.\nRespond to customer queries via phone, web, and case management systems within defined SLAs and quality standards.\nMonitor network performance and recommend adjustments as needed.\nManage end‑to‑end case escalations, working closely with Sales Engineers, Customer Success Managers, and R&D teams.\nMentor and guide new team members on technologies, tools, and best practices.\nMaintain a strong customer‑centric approach, ensuring professionalism and high‑quality service delivery.\n\nYour Knowledge & Skills\nRequired Qualifications\n2–5 years of experience in Technical Support / TAC environment.\nDegree in Computer Science, Engineering, or related discipline.\nExcellent verbal and written communication skills.\nAbility to quickly learn and adapt to new technologies; strong documentation skills.\nStrong understanding of TCP/IP protocol suite.\nProficiency in:\nIP Addressing & Subnetting\nARP, DHCP, DNS\nFTP, HTTPS\nNAT & PAT\nISP Redundancy, IP SLA\nHands-on knowledge of networking appliances (Routers, Switches, Firewalls).\nUnderstanding of routing protocols (OSPF, BGP).\nBasic Linux knowledge.\n\nPreferred / Added Advantage\nCheck Point product experience.\nCertifications: CCNA, CCNP, CCSA, CCSE, or equivalent.\nExposure to cloud platforms (AWS, Azure, GCP).\n\nWhy Join Us\nWork with cutting‑edge cybersecurity technologies.\nBe part of a global TAC team supporting Fortune 500 clients.\nOpportunities for continuous technical and career growth.\nInclusive and supportive culture with world‑class leadership.\n\nIf you find the above JD relevant and are interested in this opportunity, please share your updated resume at [HIDDEN TEXT]","description_format":"text","description_chars":3286,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Cloud Security","Threat Intelligence","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-26T20:56:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":40,"reasons":["seen:4","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/check-point-software-technologies-technical-support-engineer-performance-and-routing","json_url":"https://alion.io/job/check-point-software-technologies-technical-support-engineer-performance-and-routing.json","meta":{"generated_at":"2026-10-31T18:12:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28412,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3524},"rest":"https://alion.io/mcp/rest/get_company?id=3524"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcheck-point-software-technologies-technical-support-engineer-performance-and-routing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcheck-point-software-technologies-technical-support-engineer-performance-and-routing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcheck-point-software-technologies-technical-support-engineer-performance-and-routing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/check-point-software-technologies-technical-support-engineer-performance-and-routing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcheck-point-software-technologies-technical-support-engineer-performance-and-routing"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3293788}},{"tool":"search_jobs","arguments":{"company":"checkpoint.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3293788},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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