{"id":1839040,"url":"https://alion.io/job/check-point-software-technologies-technical-support-engineer","title":"Technical Support Engineer","company":{"id":3524,"name":"Check Point Software Technologies","domain":"checkpoint.com","url":"https://alion.io/company/check-point-software-technologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":90000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":538},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"ElasticSearch","optional":false},{"name":"GCP","optional":false},{"name":"Git","optional":false},{"name":"Grafana","optional":false},{"name":"Kibana","optional":false},{"name":"Kubernetes","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-04T14:18:18Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-08T22:10:26Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Us\nAt Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.\nOur prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.\nThis is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.\nWe’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.\nWhat really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.\nIf you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.\n Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by Check Point and is looking for a **Technical Support Engineer - Tier 2-3** to join the Check Point Exposure Management team.\nYou will be responsible for troubleshooting complex issues. You will also take an active role in continuously improving our product by interacting directly with our customers and our developers.\nMajor Responsibilities:\nYour role will include the following responsibilities:\nTroubleshoot and fix technical issues on complex cloud SaaS systems with a wide range of strategies and tools.\nEstablish, manage and lead support know-how, issue resolution capabilities and customer problem solving.\nCollaborate closely with external Customers and respond to customer tickets and escalations within SLA.\nWork closely with various teams in the company, such as the development teams and the cyber team, to make sure our company meets its ambitious goals.\n Desired Background\n5+ years of experience in Cloud SaaS Platform Tier 2 or Tier 3 Technical Support.\nExperience working with external customers and be able to lead live troubleshooting sessions.\nRelevant experience and working in a Cloud & SaaS environment (AWS, Azure, GCP).\nExperience in troubleshooting and debugging distributed systems.\nExperience writing scripts in Bash/Python.\nHigh level of both spoken and written English - must.\nExperience using or integrating AI-assisted tools - must\nA multitasker, hands-on problem-solver, and process-oriented.\nFast learner and passionate about adopting AI at high level and new technologies.\nA team player who is eager to learn new methods and develop themselves and their team.\nExcellent troubleshooting and diagnosis capabilities.\nAdvantage\nExperience with the following technologies/tools: Salesforce, Atlassian, Kubernetes, Elasticsearch, Git, etc.\nExperience with monitoring and visualization tools (Kibana, Grafana, Prometheus, etc.)","description_format":"text","description_chars":2999,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Threat Intelligence","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-04T15:32:32Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":36,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/check-point-software-technologies-technical-support-engineer","json_url":"https://alion.io/job/check-point-software-technologies-technical-support-engineer.json","meta":{"generated_at":"2026-10-09T01:09:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1808,"day_limit":5000,"remaining_today":3192,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3524},"rest":"https://alion.io/mcp/rest/get_company?id=3524"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcheck-point-software-technologies-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcheck-point-software-technologies-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcheck-point-software-technologies-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/check-point-software-technologies-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcheck-point-software-technologies-technical-support-engineer"}]}