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In this role, you will gain broad exposure to the full security stack and real-world attack scenarios across leading technologies - making it an excellent opportunity for engineers who are passionate about staying at the forefront of modern cybersecurity.\nTechnical Troubleshooting and Support:Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality.\nWork closely with customers and internal teams to diagnose and resolve complex technical challenges.\nInvestigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions.\n\nEscalation Management:Take ownership of escalated support cases, ensuring timely and thorough resolution.\nIdentify patterns in recurring issues and contribute to permanent fixes or workarounds.\nCollaborate with development and product teams to address root causes and improve application reliability.\n\nCustomer Communication:Maintain clear, professional, and proactive communication with customers throughout the support lifecycle.\nEnsure solutions are tailored to meet customer needs while setting accurate expectations.\n\nProfessional Services Collaboration:Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction.\nAssist with onboarding, integrations, and custom configurations as needed.\n\n Experience:\nTechnical Expertise:3+ years of experience in technical support (Tier 3), professional services, or a customer-facing role within the cybersecurity or cloud computing fields.\nStrong familiarity with cloud and SaaS environments (AWS, Azure, GCP) \nExperience troubleshooting and debugging application-related issues in distributed cloud-based systems.\nExperience with Kibana, Elasticsearch or similar \nStrong knowledge of networking concepts and protocols, including TCP/IP, DNS, HTTP/S, VPNs, routing, and traffic analysis.\nHands-on experience with firewalls, network security platforms (from vendors such as Check Point, Palo Alto Networks, Fortinet, Cisco, or similar.), firewall policies, access control, and enterprise security architectures.\n\nAutomation and Scripting:Proficiency in scripting or automation tools and languages such as Python, Bash, or similar.\n\nCommunication and Problem-Solving:Exceptional analytical and troubleshooting skills, particularly with application-level issues.\nStrong verbal and written communication skills to bridge technical concepts for diverse audiences.\n\nKey Attributes:\nKeen attention to detail with a proactive mindset.\nAbility to independently manage multiple high-priority issues simultaneously.\nCollaborative team player with the ability to work effectively across departments.\nCustomer-centric approach with a strong passion for resolving technical challenges.\nAdvantages:\nFamiliarity with containerization technologies (e.g., Docker, Kubernetes).\nExperience analyzing network traffic 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