Partner Support Lead, Tax
About Check
Payroll is broken. It's still running on decades-old infrastructure. We're rebuilding it.
We don't run payroll ourselves - we power the businesses that do. As the inventors of embedded payroll, we're redefining how people get paid and making it easier for those businesses to launch, grow, and thrive.
On our team, you'll use creative problem-solving, critical thinking, and grit to simplify the complexity of payroll for thousands of employers of every size, across all industries. We ignore conventional role boundaries in favor of the unique strengths and values each builder brings to our mission: make paying people simple. Check out our origin story!
Check is far more than just API infrastructure. We’re a springboard for building and scaling payroll businesses. See how it works for our partners.
About this role
Check makes paying and filing taxes simple, enabling our partners to build best-in-class payroll businesses. The Tax Support team is core to that promise: working through tax notices, getting on the phone with agencies when needed, and making sure partners always know where things stand.
As Partner Support Lead for our team managing tax notices, you will become a player/coach in the area. The people on your team bring years of payroll tax experience to the work; your job is making sure they can do their best with it.
If you've spent years being the person everyone goes to, running the client relationship, owning the hard escalation, onboarding the new hire, but haven't had the title to match, this role is designed for exactly that transition. We're deliberately looking for operators with startup instincts over domain expertise, and we'll invest in the rest.
In this role, you will:
Run the team's operating rhythm: stand ups, queue visibility, escalation paths, and cross-functional coordination
Learn the work well enough to step in on coverage gaps, complex escalations, or situations where a senior hand is needed
Help shape how the team operates: documentation, workflows, escalation paths, communication standards
Identify patterns across the team's work and bring forward recommendations, not just observations
Partner directly with the head of the department as a thought partner on team strategy, resourcing, and operational decisions
Tools for the job
The ideal candidate will have:
4-6+ years in operations or client service.
Startup or high-growth company background.
A track record of informal or formal people management. You've been the person others come to, and you know how to move a team without always having formal authority.
Strong communication skills. You can translate between team-level detail and leadership-level framing, and you know which audience needs which version.
A genuine learner. You'll be getting fluent in a niche domain on the job, and you find that interesting rather than uncomfortable.
Nice to have’s:
Fintech experience is a plus, and payroll or tax background sets you apart.
Travel & Office Policy
The Check team is distributed across the US. Roles can be remote, hybrid, or based in one of our offices in New York City or San Francisco. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons throughout year. All Checketeers gather in the spring for our annual 3-day company retreat.
For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays and there are regular happy hours, game nights, and other in-person events.
Remote work at Check requires the ability to perform all responsibilities without distraction or disruption, while maintaining quality, effective communication, and productivity.
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Check is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, provided they are consistent with applicable federal, state, and local laws. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
Check participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Check does not use E-Verify to pre-screen applicants.