{"id":1436899,"url":"https://alion.io/job/checkbox-senior-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":3796,"name":"Checkbox","domain":"checkbox.ai","url":"https://alion.io/company/checkbox","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":147000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-09-29T03:36:37Z","employer_posted_date":null,"last_verified_at":"2026-09-29T03:36:37Z","board_verified":false,"closed_at":null,"days_open":26,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":26},"description":"Checkbox is a Series A B2B legal technology company building foundational tools for enterprise legal teams to better own, manage and resolve legal work at scale.\nOur platform combines modern SaaS workflow tooling with agentic AI-native product experiences, helping legal teams capture, triage, route, manage and complete work with greater visibility, speed and control.\nWe are building toward a new category of Legal Service Hub: the system that helps in-house legal teams understand demand, orchestrate workflows and deliver better outcomes across the business.\nThe Position\nAt Checkbox, we set a high bar for customer experience. It’s what we are known for, what we celebrate internally, and a core driver of our success. Our customers choose us not only for category-defining technology, but for a team that delivers measurable outcomes and sustained impact across their legal function. That standard shapes how we hire, how we operate, and how we partner.\nAs a Senior Customer Success Manager, you will partner with enterprise legal teams to ensure they realise meaningful business outcomes with Checkbox. Ideally, you bring prior experience working with legal tech platforms or supporting legal and legal operations teams, allowing you to quickly understand the workflows and challenges faced by in-house legal departments.\nIn this role, you will guide customers from initial adoption through long-term growth, helping them embed Checkbox into their legal workflows and achieve measurable operational impact. You will own the health, retention and expansion of a portfolio of enterprise customers.\nYou will work closely with Legal Engineers, Onboarding and Product teams to drive adoption, identify opportunities for growth and ensure customers continue to realise increasing value from their investment in Checkbox.\nOutcomes you will drive in this role\nAccount Ownership\nTake ownership of enterprise customers as they transition from onboarding toward go-live, ensuring a smooth handoff and continuity in the customer journey.\n\nCustomer Adoption & Operational Impact\nEnsure customers successfully embed Checkbox into their legal workflows after go-live, helping legal teams transition from initial deployment to meaningful operational impact across their organisation.\n\nLong-Term Customer Partnerships\nBuild trusted relationships with stakeholders across legal, operations and business teams, positioning Checkbox as a strategic platform within their legal operations ecosystem.\n\nAccount Growth & Expansion\nIdentify and drive opportunities to expand Checkbox usage by introducing new workflows, departments and use cases that increase the platform’s value across the organisation.\n\nCustomer Retention & Renewals\nOwn the retention and renewal of your portfolio of enterprise customers by ensuring continued alignment between customer goals and the outcomes delivered through Checkbox.\n\nStrategic Customer Engagement\nLead strategic conversations with customers through regular check-ins, business reviews, roadmap discussions and workflow optimisation sessions.\n\nCustomer Insights & Product Influence\nCapture structured feedback and usage insights from customers and partner with Product and Engineering to inform roadmap priorities and improve the platform.\n\nCustomer Advocacy\nDrive advocacy initiatives including customer success stories, reviews and testimonials that showcase the impact of Checkbox across customer organisations.\n\nData-Driven Account Management\nLeverage data and customer insights to monitor account health, identify risks and growth opportunities and guide proactive engagement strategies.\n\nComplex Issue Leadership\nLead the resolution of complex customer challenges by coordinating with internal teams and ensuring timely, effective outcomes for customers.\n\nAbout you\n5+ years of experience in customer success or account management, with a proven track record of managing large, complex enterprise accounts and delivering results.\n\nExperience working in legal technology or supporting legal and legal operations teams is strongly preferred. You understand the workflows, stakeholders and operational challenges faced by in-house legal departments.\n\nAbility to think strategically and see the big picture, while also being detail-oriented and hands-on in execution. Your ability to connect customer goals with product capabilities allows you to guide customers toward meaningful outcomes.\n\nA strong understanding of SaaS products and experience working closely with technical teams to deliver tailored solutions for customers. Experience with legal tech, workflow automation, or no-code platforms is a plus.\n\nA relentless focus on customer success, with the ability to build and sustain trusted, long-term relationships with stakeholders across customer organisations.\n\nBring a strong commercial mindset to customer engagement. You are comfortable identifying expansion opportunities, leading upsell conversations, and managing renewals to drive long-term account growth.\n\nExcellent interpersonal and communication skills, with the ability to confidently lead complex discussions, workshops and executive-level conversations with both technical and non-technical stakeholders.\n\nComfortable working in a fast-paced, high-growth environment, managing multiple priorities and navigating ambiguity with confidence.\n\nA results-driven mindset with a strong track record of improving customer outcomes and driving key success metrics such as adoption, retention, expansion, NPS and overall account health.\n\nBenefits\nCompetitive salary and equity\n\nHybrid working from our Sydney office\n\nPersonal learning and development budget\n\nFlexible leave policy\n\nPaid parental leave, including primary and secondary carer leave\n\nExpense policy and salary sacrifice options\n\nCBD start-up hub with snacks, drinks, premium coffee and team socials\n\nFully paid annual trips to company offsites, with past destinations including Australia, Bali and South Korea\n\nTransparent and open culture where questions and feedback are welcomed","description_format":"text","description_chars":6034,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Hybrid work","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Legal AI","Legal Software"],"lifecycle":[{"event":"open","at":"2026-09-29T03:36:37Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.774,"p_room":0.75,"age_days":26,"expected_fill_days":36,"reasons":["seen:26","win:late"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/checkbox-senior-customer-success-manager","json_url":"https://alion.io/job/checkbox-senior-customer-success-manager.json","meta":{"generated_at":"2026-10-25T20:03:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28414,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3796},"rest":"https://alion.io/mcp/rest/get_company?id=3796"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcheckbox-senior-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcheckbox-senior-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcheckbox-senior-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/checkbox-senior-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcheckbox-senior-customer-success-manager"}]}