{"id":1292575,"url":"https://alion.io/job/checkmate-intelligence-inc-senior-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":2027599,"name":"Checkmate Intelligence, Inc.","domain":"joincheckmate.com","url":"https://alion.io/company/joincheckmate","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":92000,"max_usd":165000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":357},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LLM","optional":false},{"name":"Shopify","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-20T04:20:51Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"About Checkmate and Mate.\nCheckmate is a multichannel offers network loved by 100M shoppers and hundreds of leading brands.\nmate. is your AI growth teammate, the eCommerce data network that agentically turns customer intelligence into revenue.\nmate finds it, Checkmate goes and gets it. Checkmate is the distribution network, with 100M+ shoppers and 12B+ live intent signals. mate is the AI layer built on top of it: it resolves anonymous visitors, spots the revenue a brand is missing, and builds and executes the campaigns to capture it.\nmate runs six agents for brands:\nMate Intelligence: a customer dashboard and AI chatbot that surfaces the revenue a brand is missing.\nEnrichment: identity resolution that reveals and resolves anonymous visitors.\nGrowth: AI-built, single-use offers delivered across our network and a brand's own channels, priced on performance, with no retainers and no lock-in.\nSocial Activation: enriches social handles into full shopper profiles.\nLLM Visibility: tracks and grows how a brand shows up in AI search and assistants.\nCode Leakage: finds leaked discount codes and replaces them with single-use ones.\nThe combination is rare: a consumer product shoppers love and an AI growth engine brands depend on.\nWe work with leading brands like Everlane, Brooklinen, and Malbon, and we're backed by Google Ventures, Mantis VS, Fuel Capital, and others.\nThe Role\nWe're hiring a Sr Brand Success Manager to own our brand relationships from the first day of onboarding through renewal and expansion. You'll be the person brands trust to make Mate and Checkmate work for them: live fast, revenue early, and strong first results that turn into long-term partnerships.\nThis is a high-ownership role on a small team. You'll carry your own book of brands, run those relationships end to end, and own the revenue we deliver to brands. If you like owning outcomes, moving fast, and being the reason a brand stays and grows, you'll thrive here.\nWhat You’ll Do\nOnboarding & Activation\nLead onboarding for new brands, from kickoff through go-live\nConfigure each brand's offers, channels, and audiences for their goals\nSet success metrics and a clear first-30-days plan with every brand\nGet brands to first revenue quickly and cleanly\nAccount Management\nOwn a book of brands as their main point of contact \nRun regular check-ins, business reviews, and performance recaps\nTrack account health, usage, and renewal timelines\nGet ahead of risk before it reaches a renewal\nRetention & Growth\nOwn renewals across your book\nIdentify expansion opportunities and build the case with data\nTurn strong results into case studies and references\nCross-Functional Execution\nWork with Rev Ops to translate performance into account actions\nBring brand feedback to Product and Ops, and flag what matters\nPartner with Sales on clean handoffs and account planning\nBuild for Scale\nHelp standardize onboarding playbooks and account templates\nImprove CS workflows and reduce manual steps\nContribute to repeatable processes as the team grows\nWhy This Role Matters\nBrands come to Mate for incremental revenue. You're the person who makes sure they get it, and that they stay to get more. When your brands are live, growing, and renewing, the whole business compounds. This is one of the most direct lines to revenue we have, and it's yours to own.\nIf you're not familiar with Checkmate already, please download Checkmate so you can get an understanding of the product before interviewing for this role:https://joincheckmate.onelink.me/VmLH/ax4wllja\nRequirements\nWho You Are\nYou build trust fast, and people want to keep working with you\nYou're energized by ownership and comfortable being the single point of accountability for an account\nYou read the data, find the story in it, and turn it into a recommendation a brand will act on\nYou stay organized and move fast when you're juggling a lot at once\nYou're genuinely curious about ecommerce and what makes brands grow\nWhat You Bring\n4-5+ years in customer success, account management, or partnerships in martech, ecommerce, or SaaS\nA track record of retaining and growing a book of business\nComfort with performance data and the ability to turn metrics into a clear narrative - this is a data heavy role\nSharp communication, whether you're running a business review or writing a follow-up\nBonus: you already know the DTC stack (Klaviyo, Attentive, Shopify) or have worked with DTC brands\nBenefits\nWhy Join Mate\nSolve real problems: Help DTC brands unlock millions in missed revenue\nWork with top brands: Partner with category leaders like Brooklinen, Quay, and ColourPop\nGrowth opportunity: Exposure to AI, martech innovation, and fast-moving eCommerce\nCompensation & Benefits\nCompetitive base salary + bonus package\nEquity in a fast-growing, venture-backed company\nCompetitive medical/dental/vision/other healthcare coverage\n4 weeks PTO + health days\n401k plan\nMonthly stipend for fitness/wellness activities\nCompany retreats and team get togethers 2x a year \nRemote-first culture (preference for those near major cities - 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