{"id":2990350,"url":"https://alion.io/job/checkout-com-analyst-i-merchant-product-support","title":"Analyst I, Merchant Product Support","company":{"id":51355,"name":"Checkout.com","domain":"checkout.com","url":"https://alion.io/company/checkout-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":90,"open_postings":18,"ghost_share":0,"stale_share":0.333,"repost_share":0.111,"time_to_fill_p50_days":45,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-21T08:30:50Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T01:56:04Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Company Description\nWe’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. \nWe are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. \nWhether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. \nIf you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. \nWith 20 offices across six continents and London as our HQ, we’re shaping the future of fintech - and we’re just getting started.\nWhat your responsibilities will be:\nUse the right methods, tools, technical skills and product domain expertise, to respond to questions and issues raised by customers with care, accuracy, patience and empathy across different channels such as email, phone or chat.\n\nWork with Engineering and Product teams where necessary to escalate and resolve issues.\n\nPrioritise and manage cases, documenting troubleshooting activity in a case management system.\n\nBuild technical domain expertise for Checkout products and operate as part of a diverse and international team.\n\nDocument your knowledge for the team by creating help articles for our internal knowledgebase.\n\nManage your time effectively as workload and priorities change through the day.\n\nProactively identify where an issue may require additional help or escalation.\n\nGain a deep understanding of Checkout’s products and processes by attending training, self-paced learning and practising and investigating things for yourself.\n\nBuild technical domain expertise.\n\nUnderstand and adopt processes and give ideas where these could be improved.\n\nDemonstrate Checkout’s values and be a team player.\n\nQualifications\nWhat you will need to be successful (skills and competencies)\nDemonstrable experience using technical skills to solve problems for customers in a support, solution engineering or similar role.\n\nAbility to troubleshoot and solve issues using knowledge of internet technologies and technical processes ( SQL, HTML, SDKs, Scripting etc.).\n\nYou take pride in the quality of your work.\n\nHigh emotional intelligence and curiosity.\n\nBrilliant communication.\n\nFlexibility to work on a rota covering some weekend days.\n\nFast learner, dependable and full of integrity.\n\nAbility to focus in a busy environment.\n\nBrilliant communication skills.\n\nFluent in Mandarin (Written and Spoken)\n\nEnthusiasm, energy and positivity.\n\nExperience you will bring to the role\nEducation and learning in internet technologies or equivalent.\n\n2+ years of experience in a technical support role or equivalent.\n\nPayments experience a plus.\n\nAdditional Information\nBring all of you to work\nWe create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.\nHere, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.\nWe work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.\nIt’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.\nLife atCheckout.com\nWe understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.\nCurious about what it’s like to be part of our team? Visit ourCareers Page to learn more about our culture, open roles, and what drives us.\nFor a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram","description_format":"text","description_chars":4248,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-21T09:42:58Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":45,"reasons":["conf:2","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/checkout-com-analyst-i-merchant-product-support","json_url":"https://alion.io/job/checkout-com-analyst-i-merchant-product-support.json","meta":{"generated_at":"2026-10-26T03:26:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4617,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51355},"rest":"https://alion.io/mcp/rest/get_company?id=51355"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcheckout-com-analyst-i-merchant-product-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcheckout-com-analyst-i-merchant-product-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcheckout-com-analyst-i-merchant-product-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/checkout-com-analyst-i-merchant-product-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcheckout-com-analyst-i-merchant-product-support"}]}