{"id":1934986,"url":"https://alion.io/job/checkr-operations-process-design-specialist","title":"Process Improvement Specialist","company":{"id":171758,"name":"Checkr","domain":"checkr.com","url":"https://alion.io/company/checkr-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":64000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Airtable","optional":false},{"name":"Anthropic","optional":false},{"name":"Confluence","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-05T21:55:05Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-08T22:02:42Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Checkr\n Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.\nWe’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.\nAbout Checkr\nCheckr is building the data platform to power safe and fair decisions. Established in 2014, Checkr's innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.\nWe're a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.\nAbout the Role\nAs Process Design Specialist, you'll assess how our operations processes work today and identify where they break down or fall short, using established process mapping methods to help design what should replace them. That includes taking customer experiences and turning them into concrete, standardized improvements to our support flows, with support from your manager and senior team members on the larger or more ambiguous calls.\nOur ideal candidate is a systems thinker who can look at a process end to end and pinpoint where it breaks down or stops scaling. You bring structure to ambiguity: you can take that understanding and help design something better, not just a cleaner version of the same process. You document what you find clearly, whether that's a process map, an SOP, or a runbook, and you know how to use current tools, including AI, to speed up discovery and documentation without cutting corners on rigor.\nWe're not just documenting today's process - we're designing for a future where agents handle more of the execution. You'll help define where automation can run end to end and where a human-in-the-loop checkpoint is still required, setting the standard so our processes scale without losing rigor or compliance.\nThis role reports to the Senior Manager, Operations Knowledge Systems & Process Design, and joins a growing team of knowledge and process specialists. It will require periodic travel (<10%) to connect with teams across Checkr's San Francisco, Denver, and Santiago offices.\nWhat You'll Do:\nAssess existing operations and support processes using established methodologies to identify gaps, redundancies, and inefficiencies, and baseline current performance using existing operational data (volume, handle time, TAT) to size the problem before recommending a change.\nTranslate customer experiences into mapped, actionable improvements to support flows\nMap current-state and future-state processes using standard methodologies (process flows, swimlane diagrams, RACI) to produce clear, actionable documentation, with an understanding of FCRA-regulated workflows\nSupport the team's intake process for new process improvement requests, so operations teams know exactly what to submit\nFacilitate working sessions with subject matter experts to capture tribal knowledge and convert it into documented, repeatable processes\nPartner with Quality & Training, Operations Insights, and Program Management teams to translate process maps into standardized SOPs, runbooks, and playbooks\nIdentify opportunities to apply automation and AI-assisted workflows to reduce manual, repetitive steps in existing support processes\nTrack process improvement initiatives from assessment through adoption, escalating risks and blockers as needed\nMeasure process changes against the pre-change baseline and report whether the change moved the metric, flagging when a fix hasn't solved the underlying problem\nCollaborate cross-functionally to support adoption of new or updated processes, so they don't just get documented and shelved\nWhat You Bring\n3+ years of experience in process improvement, business process design, or operations analysis, ideally within a support or operations environment\nHands-on experience with process mapping methodologies (process flow diagrams, swimlane diagrams, RACI matrices)\nExperience assessing a current-state process using structured methodologies and identifying where it's breaking down\nExperience translating unstructured or tribal knowledge into clear, standardized documentation such as SOPs, runbooks, and intake forms\nComfort working within support and knowledge systems (e.g., Zendesk, Salesforce, Confluence, or similar)\nFamiliarity using AI tools to accelerate process documentation, gap analysis, or workflow audits, with the judgment to know where human review still matters\nStrong facilitation skills, with experience running working sessions to gather requirements from cross-functional stakeholders\nExcellent written communication skills; able to produce process documentation that's clear to both technical and non-technical audiences\nExperience quantifying a process's cost in time, volume, or rework before and after a change, using data from existing dashboards and reports; strong in spreadsheets, including pivot tables and lookups (SQL not required)\nExperience defining and tracking success metrics for a process change, and knowing when a metric improved but the underlying problem didn't\nPreferred: experience improving support operations workflows in a high-volume, customer-facing environment\nPreferred: Lean Six Sigma, BPM certification, or equivalent formal process improvement training\nAn A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.\nPay Transparency Disclosure\nWe use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.\nOn-target Earnings OR Base Salary range (Nashville, TN)\n$64,000—$80,000 USD\nWhat We Offer\nA fast-paced and collaborative environment\nLearning and development allowance\nCompetitive cash and equity compensation, and opportunity for advancement\n100% medical, dental, and vision coverage\nUp to $25K reimbursement for fertility, adoption, and parental planning services\nFlexible PTO policy\nMonthly wellness stipend\nAt Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.\n\nEqual Employment Opportunities at Checkr\nCheckr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.\nApplicant Privacy Policy\nIf you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.\nFor applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\n*Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g.,  or ).","description_format":"text","description_chars":8442,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Chile","iso":"CL","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Artificial Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-05T23:22:14Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 10","filings_12m":10,"filings_prev_12m":17,"green_card_filings_12m":0,"median_offered_wage_usd":182500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":32,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-08T05:49:30Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/checkr-operations-process-design-specialist","json_url":"https://alion.io/job/checkr-operations-process-design-specialist.json","meta":{"generated_at":"2026-10-09T01:17:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2034,"day_limit":5000,"remaining_today":2966,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":171758},"rest":"https://alion.io/mcp/rest/get_company?id=171758"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcheckr-operations-process-design-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcheckr-operations-process-design-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcheckr-operations-process-design-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/checkr-operations-process-design-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcheckr-operations-process-design-specialist"}]}