{"id":1207223,"url":"https://alion.io/job/chefman-customer-support-representative","title":"Customer Support Representative","company":{"id":673521,"name":"Chefman","domain":"chefman.com","url":"https://alion.io/company/chefman","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mahwah, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":374},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Microsoft Office","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-24T23:28:33Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-28T00:20:43Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We are looking for a Customer Support Representative who is based in the U.S. and within commuting distance of our Mahwah, New Jersey office. This position will begin as a remote role, with the expectation that it will transition to an in-office position within the next 12 months. The selected candidate must be comfortable commuting to the Mahwah office for training, meetings, and future regular onsite work.\nThe role will provide customer support through email, chat, and social media. A quiet home workspace and reliable internet connection are required while working remotely.\nResponsibilities\nProvide timely and effective responses to customer inquiries through phone, email, chat, and social media.\nReview, investigate, and resolve customer issues to maintain high customer satisfaction.\nMaintain accurate records of customer interactions and resolutions.\nAddress product recalls, warranty questions, returns, and terms of sale.\nDiagnose and resolve issues related to Chefman and CHEF iQ products.\nManage and prioritize support cases and follow up as needed.\nCollaborate with the Customer Service Manager and team to maintain high service standards.\nParticipate in training, meetings, and team sessions at the Mahwah office as required.\nQualifications\nMust live within reasonable commuting distance of Mahwah, New Jersey.\nMust be comfortable transitioning to an in-office role within the next 12 months.\nMinimum of two years of customer support experience.\nExperience with Salesforce or a similar CRM platform is preferred.\nSpanish-speaking ability is a plus.\nStrong English reading and writing skills.\nFriendly, professional, and customer-focused communication style.\nAbility to work effectively in a fast-paced environment.\nStrong multitasking, prioritization, and time-management skills.\nTech-savvy and able to quickly learn product connectivity and troubleshooting.\nKnowledge of Windows, networking, standard PC hardware, Microsoft Office, and common software.\nQuiet home workspace and reliable internet connection.\nHourly Pay Range (commensurate with experience)\n$18—$22 USD","description_format":"text","description_chars":2087,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Appliances"],"lifecycle":[{"event":"open","at":"2026-09-25T00:50:30Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/chefman-customer-support-representative","json_url":"https://alion.io/job/chefman-customer-support-representative.json","meta":{"generated_at":"2026-09-28T00:41:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":256,"day_limit":5000,"remaining_today":4744,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}