{"id":1633739,"url":"https://alion.io/job/chemelex-technical-sales-support-specialist","title":"Technical Sales Support Specialist","company":{"id":2829341,"name":"Chemelex","domain":"chemelex.com","url":"https://alion.io/company/chemelex","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edmonton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":97000,"period":"year","method":"role_country_seniority_unknown","sample_n":1103},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AutoCAD","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-24T05:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-19T14:14:36Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"WHAT YOU WILL EXPERIENCE IN THIS POSITION:\nProvide pre and post sales support via phone and email to our sales channels and direct customers.\nDesign and quote engineered solutions for heat tracing applications using standard and/or configured products for the North American and Latin American market.\nApplication of product approvals and suitability of use for heat tracing designs.\nPrimary point of contact for troubleshooting installation issues & start-up assistance for heat tracing products and controllers.\nHandle customer complaints and capture voice of customer feedback related to technical matters for our products.\nParticipate in marketing initiatives including sales training, product launches, and promotion campaigns.\nCollaborate with Customer Care, Sales, and Application Engineering to resolve customer issues and achieve company goals.\nLead management of customer inquiries from our website and design tools.\nLimited travel to job sites for field support – which could include controller comissioning, product troubleshooting, or sales presentation/training.\nYOU HAVE:\nBachelor’s degree in Electrical, Mechanical, or Industrial Engineering preferred.\nPrevious experience with:\nArchitectural and/or Engineering drawings (process flow, electrical line lists, piping schematics)\nERP/quote management system\nCall center phone system\nSkills/Abilities:\nMulti-task and balance shifting priorities to satisfy customer requests.\nStrong communication/interpersonal skills.\nAdvanced Computer literacy: Salesforce, SAP, 8x8, Enovia, Microsoft Office, Bluebeam (or equivalent), AutoCAD.\nProblem solving under adverse time constraints.\nHave a positive and constructive impact on the team; a professional attitude towards different positions within the organization.\nFollow standard work processes and help create them when needed.","description_format":"text","description_chars":1834,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T21:28:47Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.536,"p_room":0.75,"age_days":25,"expected_fill_days":30,"reasons":["conf:3","stale_co","velocity","win:late"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/chemelex-technical-sales-support-specialist","json_url":"https://alion.io/job/chemelex-technical-sales-support-specialist.json","meta":{"generated_at":"2026-10-19T14:42:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10792,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2829341},"rest":"https://alion.io/mcp/rest/get_company?id=2829341"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchemelex-technical-sales-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchemelex-technical-sales-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchemelex-technical-sales-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chemelex-technical-sales-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchemelex-technical-sales-support-specialist"}]}