{"id":1633740,"url":"https://alion.io/job/chemelex-technical-support-engineer","title":"Technical Support Engineer","company":{"id":2829341,"name":"Chemelex","domain":"chemelex.com","url":"https://alion.io/company/chemelex","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":43000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AutoCAD","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-22T21:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-04T23:35:54Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"WHAT YOU WILL EXPERIENCE IN THIS POSITION:\nThis position plays an integral role in achieving the business objectives by effectively managing the flow of incoming and outgoing communications with our Customers and the Sales Channels. \nWe’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world by connecting and protecting our customers with inventive electrical solutions.\nIn this position, you will get to:\nProvide technical support for Thermal products via phone, e-mail and Online Chat for Customers, Field Sales and Customer Service.\nAssist in developing new opportunities and interacting with customers primarily to increase sales of an organization's products and/or services.\nProcess external and internal customer questions by telephone, virtual meetings and in writing concerning technical queries and quotes, in an efficient and timely manner.\nProcess and maintain quotes within the ERP/Salesforce operating system.Assist the Customer Service team in reading and communicating customer complaint cases.\nProvide in-depth technical support for professional customers (Planners, Architects, Consultants, Installers, Contractors, Distributors and Chemelex Representatives).\nProvide Pre-Design deliverables and coordinate the work of other departments if this work was delegated to another executor.\nManage and create quotes for configured and other MTO products.\nProvide support for troubleshooting installation issues & start-up assistance by telephone, virtual digital meeting and in writing.\nKnow Chemelex software products and develop technical simulations such as Heat loss calculation of piping and other applications.\nYou have:\nHold a Bachelor’s or Master’s Engineering Degree.\nExperience: 1+ years’ Customer service or Supervisory experience or other engineer role related to technical service;\nExperience in reading architectural or engineering drawings.\nIdeally experience working with channels and electrical distribution.\nIdeally some SAP experience.\nSkills:\nLanguages: native Polish, Upper Intermediate or higher level of English.\nStrong communication/interpersonal skills especially over the phone.\nTechnical aptitude for product knowledge.\nAdvanced Computer literacy: Microsoft Office Suite, AutoCAD, Bluebeam, PDF Foxit.\nAbility to multi-task and juggle shifting priorities to satisfy customer requests.\nProblem-solving under adverse time constraints.\nCapable of working with Shared e-mail and phones: Team environment.\nThis person should possess a “can-do” attitude and be expected to learn product information quickly.\nTeam player: have a positive and constructive impact on the team; professional attitude towards different positions, working closely with the operations organization.\nCapability to follow standard work processes and help create them when needed.","description_format":"text","description_chars":2881,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Polish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T21:28:47Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.582,"p_room":0.9,"age_days":11,"expected_fill_days":23,"reasons":["conf:0","stale_co","velocity","win:mid","comp:junior"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/chemelex-technical-support-engineer","json_url":"https://alion.io/job/chemelex-technical-support-engineer.json","meta":{"generated_at":"2026-10-05T00:51:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1020,"day_limit":5000,"remaining_today":3980,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}