{"id":1686460,"url":"https://alion.io/job/chemours-apm-customer-excellence-representative","title":"APM Customer Excellence Representative","company":{"id":1823477,"name":"Chemours","domain":"chemours.com","url":"https://alion.io/company/chemours-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":25,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":62000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":585},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-06-22T00:00:00Z","employer_posted_date":"2026-06-22","last_verified_at":"2026-10-06T00:42:22Z","board_verified":true,"closed_at":null,"days_open":106,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":105},"description":"As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.\nCREATING ESSENTIAL CHEMISTRY THAT THE WORLD NEEDS\nAt Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry.\nPowered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible. In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure---sustainable solutions and more modern living depend on Chemours chemistry.\nChemours is seeking an APM Customer Excellence Representative to join our growing team. This position will be available at the Shanghai-Parkside location.\nThe responsibilities of the position include, but are not limited to, the following:\nPerform customer order fulfillment services with SOX compliance, FSOP and import/export requirements.\nManage the end-to-end Order-to-Cash process, including:Onboard New Customers.\nProcess customer orders and returns.\nDeveloping and managing customer relationships.\nMonitor orders through delivery.\nWork with Supply Chain and sites on orders.\nInitiate Customer complaint investigations as needed.\nFollow up on invoice/AR disputes.\nImplement pricing.\nManage desk in accordance with internal control requirements.\nProvide information to sales team based on customer input.\n\nSupport sales team for payment collection, issuing invoice and other required documents to the customer. Responsible for the invoice information in customer portal.\nSupport other business activities as required.\nEstablish/Maintain Customer \"Masters\", Product \"Masters\" and Tables in Support of other Master Data. Contract review “customer order” versus Business and Corporate Policies and Procedures.\nResponsible for auditing policies & procedures.\nResponsible for maintaining a high CSL.\nEnsure clear alignment on and shared commitment to customer segmentation strategies and tactics related to “service” including order lead time and delivery date promises.\nProvide input to demand forecasting regarding open order status, demand outlook, changes from customer etc.\nCollect, maintain and communicate information to appropriate parties for fulfillment, logistics, and documentation to support delivery planning and execution processes. The information includes: order data (customer preferences, history, status, delivery requirements, etc.), warehouse and transportation data, and delivery data.\nParticipate and drive simplification initiatives that streamline work processes and improve customer experience. Work on initiatives to improve Chemours’ business process/tools platform. \nThe following is required for this role:\nBachelor’s degree or above, with major in international trade, logistics, etc.\n3+ years of relevant work experience\nPrior knowledge and experience in SAP\nGood understanding of the trading business model and sufficient international trade knowledge\nCustomer-centric mindset with high-level customer care/focus experience\nStrong interpersonal and communication skills to link different departments and deliver the result\nTeamwork, collaboration, and ability to interact at all levels of the organization and solve problems\nProactive and be able to work under pressure\nWell organized and good documentation skills\nDemonstrated ability to effectively manage multiple priorities in a dynamic fast-paced environment\nGood English skills including speaking and writing\nDemonstrated ability to work with a variety of IT tools including SAP\nAdvanced skills in Microsoft Office suite \nBenefits:\nCompetitive Compensation\nComprehensive Benefits Packages\nEmployee Stock Purchase Program\nTuition Reimbursement\nCommuter Benefits\nLearning and Development Opportunities\nStrong Inclusion and Diversity Initiatives\nCompany-paid Volunteer Day\nWe’re a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it-by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life.\nLearn more about Chemours and our culture by visiting Chemours.com/careers.\nChemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws.\nCandidates must be able to perform all duties listed with or without accommodation\nDon’t meet every single requirement? At Chemours we are dedicated to building a diverse, inclusive, and authentic workplace for our employees. So if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the position description, we encourage you to apply anyways. You may just be the right candidate for this or other opportunities.\nAt Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say “We Are Living Chemistry”.","description_format":"text","description_chars":5941,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T10:27:56Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.219,"p_room":0.28,"age_days":105,"expected_fill_days":25,"reasons":["conf:2","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/chemours-apm-customer-excellence-representative","json_url":"https://alion.io/job/chemours-apm-customer-excellence-representative.json","meta":{"generated_at":"2026-10-06T02:17:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3386,"day_limit":5000,"remaining_today":1614,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1823477},"rest":"https://alion.io/mcp/rest/get_company?id=1823477"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchemours-apm-customer-excellence-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchemours-apm-customer-excellence-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchemours-apm-customer-excellence-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chemours-apm-customer-excellence-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchemours-apm-customer-excellence-representative"}]}