{"id":3219312,"url":"https://alion.io/job/chemours-customer-excellence-representative-2","title":"Customer Excellence Representative","company":{"id":1823477,"name":"Chemours","domain":"chemours.com","url":"https://alion.io/company/chemours-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":34,"ghost_share":0,"stale_share":0.971,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wilmington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":73947,"max":115542,"currency":"USD","period":"year","gross":null,"usd_annual":115542},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-30T19:42:48Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.\nJOB SUMMARY\nChemours is seeking a Customer Excellence Representative (CER) to join our dynamic Customer Excellence team. This position is part of the Advanced Performance Materials (APM) commercial organization and reports directly to the North America Customer Excellence Manager.\nThe Customer Excellence Representative serves as the primary advocate for both the customer and Chemours, owning the customer experience from order placement through delivery. This role is responsible for managing customer relationships, executing key Order-to-Cash activities, resolving complex business challenges, and collaborating across functions to deliver a best-in-class customer experience. The CER partners closely with Sales, Supply Chain, Manufacturing, Demand Planning, Delivery Team, Warehouse, Logistics, Finance, Product Management, and other business functions to proactively identify and resolve issues, improve business processes, and drive customer satisfaction and loyalty.\nThis highly visible role requires strong relationship management, problem-solving, communication, and business process skills in a fast-paced environment.\nThe responsibilities of the position include, but are not limited to, the following:\nCustomer Relationship ManagementServe as the primary customer contact for assigned accounts.\nDevelop and maintain strong customer relationships built on trust, responsiveness, and business partnership.\nUnderstand customer needs and advocate for solutions that support both customer success and business objectives.\nProactively communicate order status, supply risks, delivery updates, and issue resolution plans.\nGather and share customer insights with commercial and operational teams.\n\nManage the end-to-end Order-to-Cash process, including:Customer onboarding and account maintenance\nOrder entry, modifications, and returns processing\nOrder monitoring from receipt through delivery\nPricing implementation and maintenance\nCustomer complaint initiation and coordination\nInvoice and accounts receivable dispute resolution\nCompliance with internal controls and business procedures\nSharing customer feedback and insights with the sales team\n\nCross-Functional CollaborationPartner closely with Sales, Supply Chain, Demand Planning, Manufacturing, Logistics, Product Management, Finance, and other stakeholders.\nCoordinate resolution of complex customer, order, supply, pricing, and delivery issues.\nBalance customer expectations with business objectives while maintaining strong customer relationships.\nSupport customer business reviews and commercial initiatives.\n\nContinuous Improvement & Digital EnablementLead and participate in continuous improvement initiatives that enhance customer experience and operational efficiency.\nIdentify opportunities to simplify processes and eliminate inefficiencies.\nSupport adoption and improvement of digital tools and business systems.\nProvide feedback and recommendations to improve business processes and system functionality.\n\nSupport forecasting, demand planning discussions, and business reviews through data-driven insights.\nThe following isrequiredfor this role:\n· Bachelor's Degree or equivalent combination of education and relevant experience.\n· Experience in customer service, customer experience, commercial operations, supply chain, or related business functions.\n· Strong customer-focused mindset with demonstrated ability to build and maintain relationships.\n· Excellent verbal and written communication skills.\n· Proven ability to manage multiple priorities in a fast-paced environment.\n· Strong problem-solving and critical-thinking abilities.\n· Ability to collaborate effectively across multiple functions and organizational levels.\n· Ability to influence and drive outcomes without direct authority.\n· Proficiency with Microsoft Office applications including Excel, Outlook, Word, and PowerPoint.\n· Experience working within ERP and CRM systems.\nThe following ispreferred for this role:\n· Experience supporting B2B customers within manufacturing, chemical, industrial, or related industries.\n· Knowledge of Order-to-Cash processes.\n· Hands-on experience with SAP, Salesforce or similar CRM platforms.\n· Strong planning, organizational, and project management skills.\nIn our pursuit to be the greatest place to work, we know that a critical element to enhancing our employee experience is to assure we’re operating with a solid foundation of trust. At Chemours, this means being transparent about how we pay our employees for the work that they do.\nPay Range (in local currency):\n$73,947.00 - $115,542.00Chemours Level:\n23Annual Bonus Target:\n6%The pay range and incentives listed above is a general guideline based on the primary location of this job only and not a guarantee of total compensation. Factors consideredin extending a compensation offer include (but are not limited to)responsibilities of the job, experience,knowledge, skills, and abilities, as well as internal equity, and alignment with market data. The incentive pay is dependent on business results and individual performance and subject to the terms and conditions of the specific plans.\nAt Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say \"We Are Living Chemistry.\"","description_format":"text","description_chars":5623,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-25T01:59:47Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.625,"p_room":1,"age_days":8,"expected_fill_days":33,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":115542,"is_top_pay":false},"html_url":"https://alion.io/job/chemours-customer-excellence-representative-2","json_url":"https://alion.io/job/chemours-customer-excellence-representative-2.json","meta":{"generated_at":"2026-10-31T05:47:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8366,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1823477},"rest":"https://alion.io/mcp/rest/get_company?id=1823477"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchemours-customer-excellence-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchemours-customer-excellence-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchemours-customer-excellence-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chemours-customer-excellence-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchemours-customer-excellence-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3219312}},{"tool":"search_jobs","arguments":{"company":"chemours.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3219312},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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