{"id":1686336,"url":"https://alion.io/job/chemours-customer-excellence-representative-india","title":"Customer Excellence Representative, India","company":{"id":1823477,"name":"Chemours","domain":"chemours.com","url":"https://alion.io/company/chemours-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":27,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1203},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-13T21:07:32Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.\n The responsibilities of the position include, but are not limited to, the following:\n\nKey Responsibilities\nDeliver exceptional customer service while ensuring compliance with SOX requirements, company sales policies, and applicable regulatory standards.\n Manage the end-to-end Order-to-Cash (O2C) process to support a seamless customer experience.\nFacilitate new customer onboarding and master data setup.\nProcess stock transfer orders and customer orders accurately.\nManage domestic and High Sea Sales orders.\nMonitor order progress from order entry through delivery and proactively communicate updates to customers and internal stakeholders.\nCoordinate customs declaration and shipping documentation activities.\nExecute billing activities and ensure timely and accurate invoice processing.\nPartner with the Sales team to support accounts receivable management and payment collection activities.\nProvide customer training and guidance on portal order process.\nManage credit and debit note requests and related documentation.\nInvestigate and resolve customer complaints, including return order processing and issue resolution.\nSupport on the change to business and first order process.\nCollaborate effectively with Sales, Supply Chain, Logistics, Finance, and other cross-functional teams to drive customer satisfaction and operational excellence.\nIdentify opportunities for process improvement and support continuous improvement initiatives.\nRequired Qualifications\nBachelor's degree in Business, Supply Chain, Logistics, Commerce, or a related field.\nMinimum 5 years of experience in Customer Service, Customer Excellence, Supply Chain, Order Management, or a related operational function.\nHands-on experience working with SAP R/3 ERP systems.\nStrong understanding of trading business models and international trade operations.\nStrong ownership on accounts and roles & responsibilities\nCustomer-centric mindset with a demonstrated commitment to delivering outstanding customer experiences.\nExcellent interpersonal, communication, and stakeholder management skills, with the ability to collaborate across functions and organizational levels.\nStrong analytical and problem-solving skills with the ability to manage multiple priorities in a dynamic environment.\nProven ability to work effectively both independently and as part of a collaborative team.\nProficiency in English, including strong verbal and written communication skills\nBenefits:\nCompetitive Compensation\nComprehensive Benefits Packages\nTuition Reimbursement\nLearning and Development Opportunities\nStrong Inclusion and Diversity Initiatives\nCompany-paid Volunteer Day\nWe’re a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it-by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life.\nAt Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say “We Are Living Chemistry”.","description_format":"text","description_chars":3474,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T10:27:56Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":12,"expected_fill_days":40,"reasons":["conf:11","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/chemours-customer-excellence-representative-india","json_url":"https://alion.io/job/chemours-customer-excellence-representative-india.json","meta":{"generated_at":"2026-10-14T00:10:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":329,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1823477},"rest":"https://alion.io/mcp/rest/get_company?id=1823477"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchemours-customer-excellence-representative-india"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchemours-customer-excellence-representative-india"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchemours-customer-excellence-representative-india"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chemours-customer-excellence-representative-india\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchemours-customer-excellence-representative-india"}]}