{"id":1686392,"url":"https://alion.io/job/chemours-customer-excellence-representative-international-customer-operations","title":"Customer Excellence Representative - International Customer Operations","company":{"id":1823477,"name":"Chemours","domain":"chemours.com","url":"https://alion.io/company/chemours-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":32,"ghost_share":0,"stale_share":0.938,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Antwerp, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":49680,"max":77625,"currency":"EUR","period":"year","gross":null,"usd_annual":87699},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-11-06T03:27:09Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.\nCustomer Excellence Representative\nKallo, Antwerp, Belgium | Hybrid | Permanent\nAt Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with high levels of performance, sustainability and safety.\nPowered by chemistry, our products are used in applications that make essential products, processes and new technologies possible. In sectors such as clean energy, advanced electronics, high-performance computing and AI, data-centre cooling, climate-friendly cooling, and high-quality paints and coatings, people rely on Chemours chemistry for more modern, safe and sustainable living.\nChemours is seeking a Customer Excellence Representative to join our team in Kallo, Antwerp, Belgium.\nThe responsibilities of the position include, but are not limited to, the following\nAct as the primary customer contact for important external customers, distributors and potential customers.\nManage the complete inquiry and order-handling process from beginning to end.\nReceive and process customer orders, including complex and export orders.\nMonitor open orders and take corrective action to support on-time delivery.\nProactively inform customers about late orders caused by product availability or transportation issues.\nCoordinate with internal stakeholders to ensure customer requirements are understood and commitments are met.\nManage consignment stock, including replenishment, inventory, invoicing, counts and reconciliation.\nProcess customer complaints and returns in accordance with applicable processes and policies.\nRecognise when additional information is required for a complete complaint analysis.\nPerform quality-control checks and follow through on corrective actions.\nSupport transport and export processes, including relevant documentation.\nProvide backup coverage for other members of the team.\nFollow applicable desk procedures, policies and quality-system requirements.\nThe following is required for this role\nA bachelor’s degree or an equivalent bachelor’s-level profile.\nAt least 3 to 6 years of relevant experience in B2B customer service, customer operations, order management or a related position.\nExperience managing customer orders or inquiries from beginning to end.\nStrong written and verbal communication skills.\nFluency in Dutch and English.\nFluency in French or German.\nStrong customer orientation and a focus on customer satisfaction.\nExcellent planning and organisational skills.\nA proactive and practical approach to problem-solving.\nA high level of accuracy and attention to detail.\nThe ability to work effectively with different functions and organisational levels.\nExisting eligibility to work in Belgium and the ability to commute to Kallo.\nThe following is preferred for this role\nArabic language skills, which are a strong advantage for this customer portfolio.\nExperience supporting automotive customers or original equipment manufacturers.\nPrevious experience in international B2B customer service.\nExperience with SAP and EDI orders.\nUnderstanding of European export flows and transport documentation.\nExperience in logistics, warehousing or supply-chain coordination.\nExperience within the chemical sector or another regulated industry.\nKnowledge of dangerous-goods processes.\nWorking arrangements\nPermanent employment contract.\n40 working hours per week.\nHybrid working model.\nTuesday is the fixed team day at the Kallo office.\nTwo additional office days can be selected in coordination with the team.\nFlexible starting time between 07:00 and 09:30.\nNo regular business travel requirement.\nNo direct reports.\nNo visa sponsorship or relocation support.\nCompensation and benefits\nThis position is classified at Belgian job level 21. The annual base salary range is €49,680 to €77,625 (midpoint around €62.000). The final offer will be determined based on the responsibilities of the position, relevant experience, knowledge, skills, internal equity and market data.\nThere may be flexibility to consider a different level for a candidate with extensive directly relevant experience.\nBenefits include:\nCompetitive compensation and a comprehensive benefits package including mealvouchers, phone and hospitalisation insurance.\nEmployee stock purchase programme.\nCommuter benefits.\nLearning and development opportunities.\nInclusion and diversity initiatives.\nCompany-paid volunteer day.\nDo you not meet every criterion?\nResearch has shown that some people are less likely to apply unless they meet every qualification. At Chemours, we are committed to building a diverse, inclusive and authentic workplace. If you are enthusiastic about the role but your experience does not align perfectly with every qualification, we encourage you to apply. You may be the right candidate for this or another opportunity.\nRecruitment process\nThe recruitment process includes:\nA 30-minute recruitment interview.\nA Korn Ferry online assessment of approximately 100 minutes.\nAn interview with the hiring manager and a business stakeholder + follow-up with senior leader.\nA pre-employment background screening.\nWe’re looking forward to your application\nWe’re a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it, by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life.\nLearn more about Chemours and our culture by visiting Chemours Careers.\nChemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws.\nCandidates must be able to perform all duties listed with or without accommodation.\nAcquisition in response to this vacancy is not appreciated. For external recruitment, Chemours works exclusively with selected recruitment partners.\nIn our pursuit to be the greatest place to work, we know that a critical element to enhancing our employee experience is to assure we’re operating with a solid foundation of trust. At Chemours, this means being transparent about how we pay our employees for the work that they do.\nPay Range (in local currency):\n€49,680.00 - €77,625.00Chemours Level:\n21Annual Bonus Target:\n4%The pay range and incentives listed above is a general guideline based on the primary location of this job only and not a guarantee of total compensation. Factors consideredin extending a compensation offer include (but are not limited to)responsibilities of the job, experience,knowledge, skills, and abilities, as well as internal equity, and alignment with market data. The incentive pay is dependent on business results and individual performance and subject to the terms and conditions of the specific plans.\nAt Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say \"We Are Living Chemistry.\"","description_format":"text","description_chars":7790,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"French","level":"Advanced (C1)","optional":false},{"language":"German","level":"Advanced (C1)","optional":false},{"language":"Arabic","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"Belgium","iso":"BE","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T10:27:56Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.514,"p_room":0.36,"age_days":51,"expected_fill_days":33,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":87699,"is_top_pay":true},"html_url":"https://alion.io/job/chemours-customer-excellence-representative-international-customer-operations","json_url":"https://alion.io/job/chemours-customer-excellence-representative-international-customer-operations.json","meta":{"generated_at":"2026-11-06T05:22:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9462,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1823477},"rest":"https://alion.io/mcp/rest/get_company?id=1823477"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchemours-customer-excellence-representative-international-customer-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchemours-customer-excellence-representative-international-customer-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchemours-customer-excellence-representative-international-customer-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chemours-customer-excellence-representative-international-customer-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchemours-customer-excellence-representative-international-customer-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1686392}},{"tool":"search_jobs","arguments":{"company":"chemours.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1686392},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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