{"id":1775536,"url":"https://alion.io/job/chenega-director-operations-client-delivery","title":"Director, Operations & Client Delivery","company":{"id":2131546,"name":"Chenega","domain":"chenega.com","url":"https://alion.io/company/chenega","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colorado Springs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":131600,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Power BI","optional":true},{"name":"Smartsheet","optional":true}],"status":"live","first_seen_at":"2026-10-03T16:25:50Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-15T15:30:20Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Overview\nDirector, Operations & Client Delivery\nColorado Springs, CO (Hybrid)\nAre you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!\nChronos Operations (CO) is a wholly-owned subsidiary of Chenega Corporation, an Alaska Native Corporation based in Anchorage, AK. Belonging to the Military, Intelligence, and Operations Support (MIOS) Strategic Business Unit (SBU), Chronos has a culture rooted in integrity, respect, and exceptional performance. Chronos is headquartered in Colorado Springs, CO, and provides mission-critical services in Advanced Analytics & AI, Software Engineering, Cybersecurity, Information Technology, and Intelligence.\nThe Director of Operations and Client Delivery owns the performance of the company's delivery portfolio and the health of the business operations that support it. This role carries dual accountability - ensuring active contracts meet or exceed their performance requirements while keeping the business running with the discipline and efficiency a scaling company requires. Program Managers report directly to this position, and this leader may serve as PM of record on select contracts. The Director works directly for the President, partners closely with the Director of Business Development on organic growth, client retention, and recompete strategy, and participates in solutioning from market research through award. As the company scales, this role is also responsible for evolving how the PMO operates - modernizing the corporate technology stack, integrating automation and AI, and building a delivery function capable of performing at a higher level as the portfolio grows.\nResponsibilities\nPortfolio Delivery & Contract Performance\nOwn operational performance across the active contract portfolio - cost, schedule, quality, and client satisfaction on every program.\nEstablish and maintain a delivery framework that gives Program Managers clear standards, tools, escalation paths, and support structures to perform against.\nMonitor portfolio health through data-driven dashboards and performance metrics, identifying issues early and driving resolution before they reach the client or the contracting officer.\nServe as the escalation point for program-level performance issues, staffing gaps, compliance concerns, and client relationship challenges.\nEnsure all programs are tracking against contractual performance requirements, SLA obligations, and award fee or CPARS criteria - and that the PM team understands what is being measured and why it matters.\nApply agile and traditional delivery methodologies based on program context and hold the team to the same discipline.\nServe as PM of record on select contracts as needed, maintaining the same performance standard expected of the broader PM team.\nPMO Modernization & Technology Stack Optimization\nLead the evolution of how the PMO operates as the company scales - identifying gaps in current tools, processes, and practices and driving meaningful improvements.\nOptimize the company's use of the corporate technology stack for program delivery, reporting, and operational management, ensuring tools are used to their full capability rather than as documentation platforms.\nIntegrate AI tools and workflow automation into PMO operations to reduce manual overhead, improve reporting accuracy, and free program staff to focus on delivery and client engagement.\nWork with SBU shared services teams to align technology, process, and reporting standards in a way that adds value without creating administrative drag.\nEstablish data practices and dashboard standards across the PM team that give leadership real-time visibility into portfolio performance.\nBuild and maintain a knowledge management practice that captures institutional knowledge, lessons learned, and delivery best practices - making what works repeatable and what was learned accessible to the whole team.\nContinuously evaluate emerging tools and approaches for applicability to the company's delivery model and growth trajectory.\nBusiness Operations & Financial Management\nManage the internal business operations that support contract delivery - resource planning, staffing utilization, financial performance, and operational reporting.\nMaintain portfolio-level cost performance visibility, identifying trends that require corrective action or leadership attention.\nDevelop and apply working knowledge of indirect rates, revenue recognition, and how delivery-level decisions affect company financials - and bring that awareness into program management decisions and PM team coaching.\nLead proactive workforce planning - forecasting staffing needs, managing bench utilization, and thinking ahead on team structure to stay ahead of program demands rather than reacting to them.\nPartner with finance, contracts, HR, and recruiting to keep business operations aligned with program needs and growth targets.\nWork with SBU shared services teams constructively and strategically, getting the most out of shared resources while maintaining accountability for outcomes on our side.\nContribute to annual planning, budget development, and organizational design decisions in coordination with the President.\nPM Coaching, Development & Team Leadership\nProvide direct leadership, coaching, and development to Program Managers across the portfolio - this is a people development role as much as an operational one.\nBuild PM capability intentionally: identify skill gaps, create development plans, and invest in the team's growth in agile methods, data literacy, client management, and modern delivery tools.\nLead change management for PMO modernization efforts - bringing the team along through tool transitions, process changes, and evolving delivery standards with clarity and consistency.\nSet clear performance expectations, conduct regular one-on-ones and formal reviews, and address performance issues directly and in a timely manner.\nServe as the hiring manager for PM and operations positions, partnering with HR and recruiting throughout the full hiring lifecycle.\nBuild a PM team that can scale with the company and take on increasing complexity over time.\nHold the team to professional standards in every internal and external interaction.\nClient Relationship Management & Organic Growth\nMaintain senior-level client relationships across the active portfolio, positioning the company as a high-performing and forward-leaning delivery partner.\nConduct regular program reviews and executive-level touchpoints with government clients, CORs, and prime contractor counterparts.\nAct on client feedback directly - address concerns, strengthen performance, and build relationships that support long-term retention and recompete positioning.\nWork closely with the Director of BD to identify and develop organic growth opportunities within existing accounts - expanded scope, follow-on work, and new task order opportunities that grow from strong delivery performance.\nContribute directly to recompete capture strategy, bringing delivery performance data, client relationship context, and operational lessons into the pursuit approach from the earliest stages.\nEnsure CPARS ratings, past performance documentation, and client satisfaction evidence are actively managed and available to support competitive positioning.\nSolutioning & Proposal Contribution\nParticipate in market research responses and early client engagement, contributing operational expertise and delivery credibility to the company's positioning.\nLead or contribute to management and operational solutioning for new contract pursuits - staffing models, delivery approaches, quality frameworks, and transition plans.\nContribute to proposal development on management volumes, past performance, and relevant technical sections.\nSupport contract transitions at award, ensuring incoming Program Managers have a clear operational foundation, client relationship context, and performance framework from the start.\nProvide realistic, data-informed input on operational capacity and capability during pipeline and pursuit planning.\nContinuous Improvement & Operational Excellence\nIdentify patterns across the portfolio and implement improvements that reduce friction, improve quality, and scale what works.\nDrive a culture of continuous improvement within the PM team - not as a periodic initiative but as standard operating posture.\nUse data, client feedback, and lessons learned to make the delivery function measurably better over time.\nEstablish and maintain PMO governance standards, reporting cadences, and knowledge sharing practices across all programs.\nExecutive Reporting & Strategic Contribution\nProvide regular portfolio performance updates to the President and contribute to executive-level reporting to the SBU and corporate leadership.\nRepresent the company in client forums, industry events, and professional settings relevant to federal program delivery.\nOther duties as assigned.\nQualifications\nBachelor's degree; advanced degree or equivalent experience considered.\n8+ years of progressive program management and operations leadership experience in federal contracting environments.Demonstrated experience managing a portfolio of concurrent federal contracts across multiple clients or program areas.\nDirect people management experience including hiring, performance management, and staff development; prior experience with PMs as direct reports preferred.\nHands-on PM experience; this role may require serving as PM of record on active contracts.\nApplied experience with both agile and traditional program management methodologies.\nDemonstrated experience with AI tools, workflow automation, or technology modernization in a program or operations management context.\n\nPMP or PgMP certification required.\nMust successfully pass background and drug screening.\nU.S. citizenship required\nTop secret with the ability to obtain TS/SCI\nPreferred Qualifications:\nPrior experience in a Director-level or senior operations role within a federal services company.\nExperience contributing to federal proposal development including management volumes, past performance, and transition plans.\nDirect involvement in recompete capture efforts - contributing delivery performance data, past performance narratives, and client relationship context to competitive pursuits.\nFamiliarity with AI-assisted program management tools, Power BI, Smartsheet, or equivalent platforms.\nExperience working with or within an SBU shared services structure in a corporate environment.\nActive security clearance or ability to obtain one commensurate with program requirements.\n\nKnowledge, Skills and Abilities:\nWorking knowledge of federal contract financials - indirect rates, revenue recognition, cost performance - and how delivery decisions affect business outcomes.\nStrong written and verbal communication skills across operational, executive, and client audiences.\nData literacy and the ability to use performance data, financial metrics, and portfolio analytics to drive operational decisions and client conversations.\nStrong data collection, organization, analysis, presentation, and storytelling skills applied to portfolio reporting and executive communication.\nProficiency in modern PM tools, dashboards, and digital delivery platforms.\nPortfolio-level operational thinking - sees across programs, identifies systemic issues, and drives improvements that benefit the whole delivery function.\nData fluency - builds and interprets dashboards, tracks performance trends, and uses data to support operational decisions and client-facing conversations.\nContract performance management - understands h...","description_format":"text","description_chars":15937,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":8,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T16:25:50Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.704,"p_room":0.45,"age_days":11,"expected_fill_days":7,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":170000,"is_top_pay":false},"html_url":"https://alion.io/job/chenega-director-operations-client-delivery","json_url":"https://alion.io/job/chenega-director-operations-client-delivery.json","meta":{"generated_at":"2026-10-15T16:51:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25524,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2131546},"rest":"https://alion.io/mcp/rest/get_company?id=2131546"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchenega-director-operations-client-delivery"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchenega-director-operations-client-delivery"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchenega-director-operations-client-delivery"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chenega-director-operations-client-delivery\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchenega-director-operations-client-delivery"}]}