Dispatcher

Overview

We are seeking a highly focused and dependable Dispatcher to serve as a vital member of the Protective Services team at NASA Ames Research Center. In this role, you will coordinate emergency and non-emergency communications, monitor security and life-safety systems, and support first responders during critical incidents.

As the first point of contact during emergencies, the Dispatcher plays a key role in protecting people, facilities, and mission-critical operations. This position is ideal for someone who thrives in a fast-paced environment, can remain calm under pressure, and is committed to delivering exceptional service and support.

Responsibilities

• Receive, prioritize, and dispatch emergency and non-emergency calls for service.
• Coordinate communications between security personnel, law enforcement, fire, emergency medical services, and other response agencies.
• Operate emergency communication systems, including 911 emergency lines and Telecommunications Device for the Deaf (TDD) systems.
• Monitor and relay critical information to emergency responders in a timely and accurate manner.
• Maintain situational awareness during incidents and support incident response efforts through effective communication and coordination.
• Continuously monitor security and life-safety systems, including:
• Fire and intrusion alarm systems
• Access control systems
• Closed-Circuit Television (CCTV) systems
• Voice recording systems
• Two-way radio networks
• Criminal Justice Information System (CJIS) terminals
• California Law Enforcement Telecommunications System (CLETS)
• Identify and respond appropriately to alarms, system alerts, and unusual activities.
• Escalate incidents in accordance with established procedures and emergency response protocols.
• Respond and remain available during declared emergencies and mission-critical events.
• Participate in training, drills, and emergency preparedness exercises.
• Assist with special projects and administrative assignments as needed.
• Other duties as assigned

Qualifications

Minimum Qualifications:

• Ability High school diploma or GED required.
• Ability to obtain and maintain a DoD security clearance (not required to start).
• Ability to successfully complete and maintain the following certifications:
• POST Basic Dispatch Academy
• California Law Enforcement Telecommunications System (CLETS)
• ICS-100
• ICS-200
• NIMS/IS-700
• First Aid/CPR or BLS Certification
• NFPA 1061 Public Safety Telecommunicator requirements
• Applicable NFPA 1221 communications systems requirements
• Ability to work rotating shifts, nights, weekends, holidays, and overtime as needed to support operations.
• Ability to report for duty during emergencies and remain operational during extended incidents.
• Successfully pass background and drug screening

Preferred Qualifications:

• One (1) or more years of public safety, emergency communications, 911 dispatch, law enforcement, fire service, military, or security dispatch experience.
• Experience operating multi-line telephone systems, radio communications systems, CCTV platforms, or alarm monitoring systems.
• Experience working in a command center, emergency communications center, security operations center, or similar environment.
• Associate degree in Criminal Justice, Emergency Management, Communications, Public Safety, or a related field.

Knowledge, Skills and Abilities:

• Ability to remain calm, professional, and effective in stressful or emergency situations.
• Strong multitasking and decision-making skills.
• Excellent verbal communication, active listening, and customer service abilities.
• Ability to gather, analyze, and relay information quickly and accurately.
• Strong attention to detail and organizational skills.
• Ability to work independently while collaborating effectively with emergency responders and security personnel.
• Knowledge of emergency response procedures, incident command principles, and dispatch protocols.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Estimated Salary/Wage