{"id":3984937,"url":"https://alion.io/job/chenega-help-desk-analyst","title":"Help Desk Analyst","company":{"id":2131546,"name":"Chenega","domain":"chenega.com","url":"https://alion.io/company/chenega","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0.1,"time_to_fill_p50_days":11,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-09T21:14:35Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T21:14:35Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nHelp Desk Analyst\nSan Antonio, TX\nAre you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!\nChenega Systems (CS) provides federal agencies empowered solutions in Cybersecurity and Data Visualization. Our Subject Matter Experts offer decades of experience working in the federal marketplace and the data visualization environment.\nThe Help Desk Analyst will respond to incoming help and service requests from end users which may be submitted in-person, via telephone, e-mail, or Mattermost, and resolve issues in a timely and courteous manner.\nResponsibilities\nSetup of IT equipment, including laptops, Polycoms, ZOOM rooms, VTC camera equipment, multifunction machines, etc.\nField incoming help requests from end users via both telephone and e-mail in a courteous manner.\nBuild rapport and elicit problem details from help desk customers.\nIdentify, diagnose, and resolve level one problems for users of the software and hardware, LAN, WAN, VPN, the internet, and new computer technology, communicating solutions to end-users.\nPrioritize and schedule problem resolutions.\nEscalate problems when required to the appropriate next level.\nUse ticketing system to record, track, and document Help Desk requests.\nApply diagnostic utilities to aid in troubleshooting.\nAccesses software updates, drivers, knowledge bases, and frequently asked questions and resources on the internet to aid in problem resolution.\nIdentify and learn appropriate software and hardware used and supported by the organization.\nPerform remote fixes at the desktop level, including installing and upgrading software.\nPerform preventative maintenance, including checking and cleaning workstations, PCs, laptops, printers, and peripherals.\nTest fixes to ensure the problem has been adequately resolved.\nPerform post-resolution follow-up to help requests.\nProvide one-on-one end-user problem resolution for approved software.\nReceive, deliver, tag, set up, and assist with the configuration of end-user hardware, software, and peripherals.\nSupport software and hardware on equipment, like scanners, copiers, printers, monitors, and other peripherals.\nAssign username, password, and access right permissions for multiple proprietary applications as well as client software.\nHelp install local area network cabling systems and equipment, like network interface cards, hubs, and switches.\nManage effective inventory control of property and monitor system warrantee and support service programs to ensure maximum system uptime and availability.\nOther duties as assigned.\nQualifications\nHigh school diploma or GED and 2+ years of related experienceExperience using Windows Deployment Services for client imaging\n\nCompTIA Security+ certified or government-approved equivalent\nCurrent/valid US driver’s license required \nSecret clearance is required\n\nKnowledge, Skills and Abilities:\nMicrosoft Excel and Word at intermediate skill level.\nDetail-oriented and the ability to effectively coordinate multiple resources, multitask in a fast-paced environment, and work under limited supervision.\nAbility to communicate, oral and written, effectively with management on all levels, strong relationship building, and customer service skills.\nPossess an understanding of inventory planning and control concepts and principles.\nAbility to work both independently and in a team environment is essential.\nMust possess an understanding of inventory planning and control concepts and principles.\nMust have the ability to work extended hours, weekends, or holidays if required.\nHow you’ll grow\nAt Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.\nWe offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.\nBenefits\nAt Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.\nLearn more about what working at Chenega MIOS can mean for you.\nChenega MIOS’s culture\nOur positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.\nCorporate citizenship\nChenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.\nLearn more about Chenega’s impact on the world.\nChenega MIOS News- https://chenegamios.com/news/\nTips from your Talent Acquisition Team\nWe want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:\nChenega MIOS web site - www.chenegamios.com\nGlassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm\nLinkedIn - https://www.linkedin.com/company/1472684/\nFacebook - https://www.facebook.com/chenegamios/\n#Chenega Systems, LLC","description_format":"text","description_chars":6109,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-11-09T21:14:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":11,"reasons":["conf:3","win:early","comp:junior,brand"],"computed_at":"2026-11-10T01:10:22Z"},"pay":null,"html_url":"https://alion.io/job/chenega-help-desk-analyst","json_url":"https://alion.io/job/chenega-help-desk-analyst.json","meta":{"generated_at":"2026-11-10T01:10:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2586,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2131546},"rest":"https://alion.io/mcp/rest/get_company?id=2131546"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchenega-help-desk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchenega-help-desk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchenega-help-desk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chenega-help-desk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchenega-help-desk-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3984937}},{"tool":"search_jobs","arguments":{"company":"chenega.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3984937},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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