{"id":3467964,"url":"https://alion.io/job/chenega-help-desk-specialist-4","title":"Help Desk Specialist","company":{"id":2131546,"name":"Chenega","domain":"chenega.com","url":"https://alion.io/company/chenega","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0.1,"time_to_fill_p50_days":10,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hurlburt Field, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-29T15:58:28Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T18:15:16Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Overview\nHelp Desk Specialist\nHulburt Field, FL\nAre you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!\nWe deliver essential technological services to our customers in support of their missions to sustain national security and provide services to our nation. SecuriGence is seeking a Help Desk Specialist to help contribute to our success on the C2MS contract. The C2MS Help Desk Specialist provides first-line technical support for the Command and Control Mission Systems (C2MS) enterprise supporting Air Force Special Operations Command (AFSOC) personnel worldwide. The specialist serves as the primary point of contact for users experiencing hardware, software, account access, network, and mission application issues, ensuring timely resolution and continuity of mission operations.\nThis position delivers customer-focused support, incident management, account administration, and troubleshooting for operational and administrative systems while maintaining compliance with DoD cybersecurity and configuration management requirements. Come help us solve problems with Innovation Through Intelligence.\nResponsibilities\nProvide Tier I and Tier II technical support to C2MS users via phone, email, ticketing system, and in-person assistance.\nReceive, document, track, and resolve service requests and incident tickets within established service level objectives (SLOs).\nTroubleshoot workstation, laptop, peripheral, operating system, and application issues.\nSupport Microsoft Windows operating systems, Microsoft 365 applications, and approved enterprise software.\nAssist users with account management activities, including password resets, account unlocks, and access requests.\nEscalate complex technical issues to system administrators, cybersecurity personnel, software developers, or engineering teams as required.\nMaintain accurate ticket documentation, troubleshooting notes, and resolution records.\nMonitor help desk queues and ensure timely follow-up with customers.\nAssist with software deployments, workstation imaging, and system updates.\nSupport inventory management, hardware accountability, and asset tracking activities.\nDevelop and maintain user guides, knowledge base articles, and standard operating procedures.\nParticipate in after-hours, on-call, or surge support activities when required.\nEnsure compliance with DoD, Air Force, AFSOC, and program-specific cybersecurity policies and procedures\nOther duties as assigned\nQualifications\nHigh school diploma or equivalent.\n2+ years of experience providing IT help desk or desktop support services OR equivalent training/education.\nCompTIA Security+ CE certification\nSecret clearance and ability to maintain a DoD Secret security clearance.\n\nPreferred Qualifications\nExperience supporting Microsoft Windows environments.\nFamiliarity with ticket management systems such as ServiceNow or equivalent.\nExperience supporting DoD or Air Force information systems.\nExperience with Microsoft Endpoint Configuration Manager (MECM/SCCM), Intune, or enterprise endpoint management tools.\nFamiliarity with RMF, STIGs, and DoD cybersecurity requirements.\nExperience supporting geographically dispersed users and operational mission systems.\nKnowledge, Skills and Abilities:\nBasic understanding of networking concepts, Active Directory, and user account administration.\nStrong customer service, communication, and problem-solving skills.\nStrong troubleshooting and analytical skills.\nAbility to prioritize multiple service requests in a fast-paced operational environment.\nExcellent written and verbal communication skills.\nAbility to work independently and collaboratively with technical teams.\nCommitment to customer service and mission success.\nAbility to document technical procedures and maintain accurate records.\nHow you’ll grow\nAt Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.\nWe offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.\nBenefits\nAt Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.\nLearn more about what working at Chenega MIOS can mean for you.\nChenega MIOS’s culture\nOur positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.\nCorporate citizenship\nChenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.\nLearn more about Chenega’s impact on the world.\nChenega MIOS News- https://chenegamios.com/news/\nTips from your Talent Acquisition Team\nWe want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:\nChenega MIOS web site - www.chenegamios.com\nGlassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm\nLinkedIn - https://www.linkedin.com/company/1472684/\nFacebook - https://www.facebook.com/chenegamios/","description_format":"text","description_chars":6331,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":true,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Information Security","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-29T15:58:28Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":10,"reasons":["conf:2","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/chenega-help-desk-specialist-4","json_url":"https://alion.io/job/chenega-help-desk-specialist-4.json","meta":{"generated_at":"2026-10-31T20:16:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31806,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2131546},"rest":"https://alion.io/mcp/rest/get_company?id=2131546"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchenega-help-desk-specialist-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchenega-help-desk-specialist-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchenega-help-desk-specialist-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chenega-help-desk-specialist-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchenega-help-desk-specialist-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3467964}},{"tool":"search_jobs","arguments":{"company":"chenega.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3467964},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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