{"id":1274613,"url":"https://alion.io/job/chenega-it-customer-support-specialist-help-desk","title":"IT Customer Support Specialist (Help Desk)","company":{"id":2131546,"name":"Chenega","domain":"chenega.com","url":"https://alion.io/company/chenega","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0.1,"time_to_fill_p50_days":11,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norfolk, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false},{"name":"JavaScript","optional":true},{"name":"Node JS","optional":true}],"status":"closed","first_seen_at":"2026-09-26T01:01:17Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-11-04T04:44:11Z","board_verified":false,"closed_at":"2026-11-04T04:44:11Z","days_open":39,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":39},"description":"Overview\nCome join a company that strives for Extraordinary People and Exceptional Performance! Chenega Services & Federal Solutions, a Chenega Professional Services ’ company, is looking for an IT Customer Service Support Specialist (Help Desk) to provide installation, configuration, testing, and technical support services in support of the Department of the Navy’s Commander, Operational Test and Evaluation Force (COMOPTEVFOR).\nOur company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, innovative solutions for our clients.\nResponsibilities\nProvide technical support to end users for computer, application, system, device, printer, access, and hardware issues.\nIdentify, research, and resolve technical problems of moderate complexity.\nRespond to telephone, email, and online ticket requests for technical support.\nDocument, track, and monitor problems using applicable systems and tools; coordinate with other teams or departments as needed.\nPerform hardware and software installations, configurations, and updates.\nConduct Windows imaging and cloning of laptops and computers.\nApply Microsoft and third-party security patches and updates to Windows 10/11 workstations.\nProvide Video Teleconference (VTC) technical support and assist users with VTC calls.\nConduct new user check-ins and check-outs.\nCreate and modify Microsoft Active Directory user accounts.\nIssue Government-reviewed IT assets to OPTEVFOR personnel and receive returned assets.\nAssist new users with completing check-in forms and accessing required online training.\nProvide monthly status reports detailing task progress and upcoming work plans.\nOther duties as assigned\nQualifications\nMinimum of 3 years’ experience with Customer Service Support.\nExperience with configuring and maintaining Windows 10/11 workstations.\nExperience with installing and supporting Microsoft Office 2019 or higher.\nMust meet the applicable DCWF Work Role [411] Foundation Qualifications, Basic which include:\nEducation: Associate degree or higher from an accredited college or university. When used to satisfy the foundational portion of qualification, the degree must be conferred within the past 5 years by an institution of higher education that is accredited by a nationally-recognized accreditor, unless continuous work in the relevant discipline can be demonstrated; OR\nPersonnel Certification: CompTIA A+, Network+, or Security+ \nActive Secret security clearance.\nKnowledge, Skills, and Abilities:\nWorking knowledge of Microsoft Active Directory user account administration.\nAbility to troubleshoot hardware, software, network, and peripheral device issues.\nStrong customer service and communication skills.\nAbility to manage multiple support requests in a fast-paced environment.\nAbility to document issues and resolutions accurately within ticketing systems.\nKnowledge of VTC systems and support procedures.\nAbility to work independently and as part of a team.\nMust have the proper and current cybersecurity qualifications to perform IT privileged administrative functions in accordance with the DoD Cyberspace Workforce Framework (DCWF) and the DoDM 8140.03, CYBERSPACE WORKFORCE QUALIFICATION AND MANAGEMENT PROGRAM. \nTeleworking Details\nOnsite requiredEstimated Salary/Wage\n Up to USD $20.60/Hr.","description_format":"text","description_chars":3532,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T01:01:17Z"},{"event":"close","at":"2026-11-04T04:44:11Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/chenega-it-customer-support-specialist-help-desk","json_url":"https://alion.io/job/chenega-it-customer-support-specialist-help-desk.json","meta":{"generated_at":"2026-11-05T20:12:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27316,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2131546},"rest":"https://alion.io/mcp/rest/get_company?id=2131546"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchenega-it-customer-support-specialist-help-desk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchenega-it-customer-support-specialist-help-desk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchenega-it-customer-support-specialist-help-desk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chenega-it-customer-support-specialist-help-desk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchenega-it-customer-support-specialist-help-desk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1274613}},{"tool":"search_jobs","arguments":{"company":"chenega.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1274613},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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