PSCC Dispatcher

Overview

The Public Safety Communications Center (PSCC) Dispatcher serves as a critical link between emergency responders, security personnel, fire services, law enforcement, and NASA operations. As the first point of contact for emergency and non-emergency communications, the Dispatcher is responsible for receiving, processing, prioritizing, and coordinating responses to incidents affecting personnel, facilities, and mission-critical assets at Kennedy Space Center.

Responsibilities

• Answer and process emergency and non-emergency calls for service in a professional, timely, and efficient manner.
• Evaluate incoming information, assess priorities, and dispatch appropriate law enforcement, fire, emergency medical, security, or other emergency response personnel.
• Monitor incidents and maintain continuous communication with responders to ensure accurate information sharing and coordination.
• Coordinate emergency response activities during routine operations, critical incidents, security events, natural disasters, and contingency situations.
• Maintain situational awareness of ongoing activities affecting the security and safety of personnel, property, and facilities.
• Accurately document, track, and update incidents using the Computer-Aided Dispatch (CAD) system.
• Maintain complete and chronological records of incident activities, actions taken, and communications received or transmitted.
• Prepare reports, logs, and documentation in accordance with departmental procedures and regulatory requirements.
• Ensure all records are accurate, complete, and maintained in compliance with applicable policies and standards.
• Operate and monitor:
  • Emergency 911 and administrative telephone systems
  • Computer-Aided Dispatch (CAD) systems
  • Two-way radio communications systems
  • Closed-Circuit Television (CCTV) systems
  • Fire and security alarm monitoring systems
  • Emergency warning and notification systems
  • Criminal Justice Information Services (CJIS) systems
  • Driver and Vehicle Information Database (DAVID)
  • Incident management and security monitoring platforms
• Identify and communicate security, safety, or operational concerns requiring immediate action.
• Other duties as assigned

Qualifications

Minimum Qualifications:

• High School Diploma or GED required.
• Must meet and maintain applicable requirements of:
• NFPA 1061, Professional Qualifications for Public Safety Telecommunications Personnel
• NFPA 1221 standards related to emergency communications operations
• Must obtain and maintain certifications for:
  • Florida Crime Information Center (FCIC)
  • National Crime Information Center (NCIC)
  • Criminal Justice Information Services (CJIS)
  • Driver and Vehicle Information Database (DAVID)
  • National Incident Management System (NIMS)
  • FEMA Incident Command System (ICS) courses as required
• Must be able to obtain and maintain a DoD Secret Security Clearance.
• Successfully pass background and drug screening

Preferred Qualifications:

• One (1) year or more of public safety dispatch, emergency communications center, 911 call center, military dispatch, security dispatch, or related experience.
• Experience operating CAD, alarm monitoring, radio communications, CCTV systems, or emergency notification platforms.
• Experience working in a law enforcement, fire service, emergency management, military, government, or security environment.

Knowledge, Skills and Abilities:

• Knowledge of public safety communications principles, dispatch procedures, and emergency response protocols.
• Familiarity with Computer-Aided Dispatch (CAD), radio communications systems, security monitoring technologies, and emergency notification systems.
• Understanding of incident command principles and emergency management procedures.
• Knowledge of records management and documentation requirements.
• Ability to remain calm, focused, and decisive during emergencies and high-stress situations.
• Ability to multitask efficiently while managing multiple incidents, communications channels, and system alerts simultaneously.
• Strong problem-solving and decision-making skills.
• Ability to assess information quickly and prioritize responses appropriately.

Excellent attention to detail and accuracy.