Site Supervisor

Overview

The Site Supervisor is responsible for the day-to-day supervision, coordination, and oversight of security personnel assigned to a designated shift or work location. This position provides leadership, guidance, and operational direction to Access Control Officers and other assigned personnel while ensuring security operations are performed safely, professionally, and in accordance with customer requirements, site procedures, and company standards.

The Site Supervisor serves as the primary on-shift leader, responsible for workforce management, staffing coordination, performance monitoring, incident response, and operational continuity. This position exercises sound judgment in resolving routine operational issues, allocating personnel resources, interpreting post instructions, and addressing security-related concerns that arise during daily operations.

** This position is contingent upon contract award **

Responsibilities

• Provide direct supervision, guidance, and support to assigned security personnel during each shift.
• Assign work responsibilities and ensure appropriate staffing coverage for all designated posts and operational requirements.
• Monitor employee performance and provide coaching, direction, and on-the-job training as needed.
• Promote professionalism, accountability, teamwork, and adherence to company policies and site procedures.
• Address routine personnel concerns, operational issues, and scheduling challenges within established authority.
• Support employee development by identifying training needs and reinforcing performance expectations.
• Maintain shift accountability and ensure personnel are fit for duty and properly equipped to perform assigned responsibilities.
• Oversee daily security and access control activities to ensure compliance with site requirements and operational objectives.
• Monitor access control procedures and verify that personnel properly implement visitor management, credential verification, and access authorization processes.
• Conduct periodic inspections of assigned posts, facilities, and security operations to ensure quality, consistency, and compliance.
• Ensure security incidents, unusual activities, safety concerns, and policy violations are appropriately documented, reported, and addressed.
• Assist in coordinating responses to incidents, emergencies, and operational disruptions.
• Support business continuity by ensuring effective communication and coordination among shifts and operational stakeholders.
• Other duties as assigned

Qualifications

• High school diploma or GED required.
• Active Top Secret clearance
• Associate degree in Criminal Justice, Homeland Security, Business Administration, Public Administration, or a related field preferred.
• Minimum of three (3) years of progressively responsible security, access control, military, law enforcement support, or related experience.
• Previous supervisory, team lead, or shift leadership experience required.
• Experience supporting government, military, industrial, or secured facilities preferred.
• Must be at least 21 years of age.
• Must demonstrate the ability to supervise personnel and maintain operational effectiveness in a dynamic environment.
• Successfully pass background and drug screening.

Knowledge, Skills and Abilities:

• Knowledge of access control procedures, security operations, visitor management practices, and facility protection principles.
• Knowledge of supervisory practices, workforce management, and employee development techniques.
• Knowledge of incident reporting, security documentation, and operational accountability procedures.
• Ability to lead and motivate personnel while maintaining a positive and professional work environment.
• Ability to analyze situations, identify issues, and implement practical solutions.
• Ability to prioritize tasks, allocate resources, and manage multiple responsibilities simultaneously.
• Ability to interpret and apply policies, procedures, post orders, and customer requirements.
• Strong organizational, problem-solving, and decision-making skills.
• Strong customer service and interpersonal communication skills.
• Ability to prepare accurate reports and maintain detailed operational records.
• Proficiency in Microsoft Office Suite, email systems, databases, and electronic access control or security management systems.
• Skill in operating personal computers, standard office equipment, and communication devices.

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• This position requires a combination of access control, security monitoring, customer service, and administrative activities.
• The employee is regularly required to sit, stand, walk, communicate, observe, and operate computers and security-related equipment.
• The employee may be required to remain stationary for extended periods while monitoring access points, processing visitors, or performing security functions.
• The employee frequently moves throughout buildings, parking areas, and facility grounds while conducting inspections and access control activities.
• The employee may occasionally bend, stoop, kneel, reach, climb stairs, and access various work locations.
• The employee may occasionally lift, carry, push, pull, or move items weighing up to 25 pounds.
• The employee must possess sufficient visual acuity, hearing, and situational awareness to observe activity, verify credentials, monitor security conditions, and respond appropriately to incidents.
• Work may be performed indoors or outdoors and may involve exposure to varying weather conditions, noise levels, vehicle traffic, and other environmental conditions associated with access control operations.
• The employee must maintain the ability to respond appropriately to emergencies and perform assigned duties in a professional and effective manner.