Supervisor, Emergency Management/EOC

Overview

The Supervisor, Emergency Management & Emergency Operations Center (EOC) is responsible for leading the planning, coordination, implementation, and continuous improvement of the organization's emergency management and preparedness program. This position serves as a key advisor to leadership on emergency preparedness, response, recovery, continuity planning, and crisis management initiatives.

Responsibilities

• Lead the development, implementation, administration, and continuous improvement of emergency management programs, policies, plans, and procedures.
• Develop and maintain emergency operations plans, continuity plans, response procedures, recovery frameworks, and related program documentation.
• Ensure emergency management initiatives support organizational priorities, regulatory requirements, and operational objectives.
• Identify program risks, capability gaps, and improvement opportunities and recommend appropriate corrective actions.
• Advise leadership regarding emergency preparedness, resilience, continuity, and response-related matters.
• Monitor emergency management program performance and establish key performance indicators to evaluate readiness and effectiveness.
• Facilitate the development, review, and annual update of emergency management plans, emergency response procedures, operational checklists, and supporting documentation.
• Coordinate planning efforts across multiple departments to ensure consistency and integration of emergency preparedness activities.
• Conduct hazard vulnerability assessments, risk analyses, emergency preparedness reviews, and program evaluations.
• Analyze operational, environmental, and organizational risks and develop mitigation recommendations.
• Develop and maintain relationships with emergency management partners, government agencies, response organizations, and mutual aid partners.
• Support the readiness, operation, and effectiveness of the Emergency Operations Center.
• Serve as the organization's EOC Manager during exercises, planned events, and emergency activations.
• Coordinate EOC staffing, procedures, communication processes, and operational documentation.
• Provide leadership with situational awareness, resource recommendations, operational assessments, and decision support during emergencies.
• Coordinate response and recovery activities among stakeholders and ensure timely information sharing during incidents.
• Develop and manage emergency management training programs for leadership, employees, emergency response personnel, and designated stakeholders.
• Design, plan, coordinate, facilitate, and evaluate drills, tabletop exercises, functional exercises, and full-scale exercises.
• Develop exercise objectives, scenarios, evaluation criteria, and after-action reports.
• Identify lessons learned and implement corrective action plans to improve organizational preparedness.
• Ensure emergency management training programs remain current with industry standards, regulatory requirements, and emerging threats.
• Other duties as assigned

Qualifications

Minimum Qualifications:

• Minimum of six (6) years of progressively responsible experience in emergency management, disaster preparedness, emergency operations, public safety, military operations, or a related field.
• Minimum of two (2) years of supervisory, leadership, or program management experience.
• Experience developing emergency plans, conducting risk assessments, managing exercises, and supporting emergency operations.
• Experience coordinating with multiple stakeholders in a complex operational environment.
• Ability to obtain and maintain a Secret clearance.
• Successfully pass background and drug screening

Preferred Qualifications:

• Bachelor's degree in Emergency Management, Homeland Security, Public Administration, Public Safety, Business Continuity, Environmental Health & Safety, or a related field preferred.

Knowledge, Skills and Abilities:

• Advanced knowledge of emergency management principles, crisis management, business continuity, and disaster recovery.
• Thorough understanding of incident management systems and emergency response frameworks.
• Strong planning, analytical, and problem-solving skills.
• Ability to interpret regulations, policies, standards, and guidance documents and apply them to operational environments.
• Excellent project management and organizational skills.
• Ability to evaluate risks and develop practical solutions to complex preparedness challenges.
• Strong written communication skills, including plan development, report writing, policy creation, and executive-level briefings.
• Excellent verbal communication and presentation skills.
• Ability to exercise sound judgment and make informed recommendations on matters of organizational significance.
• Proficiency with Microsoft Office Suite and other business management systems.
• Ability to manage multiple priorities in a dynamic and fast-paced environment.
• Strong interpersonal skills and ability to build effective partnerships at all organizational levels.