{"id":2739696,"url":"https://alion.io/job/chenega-support-operations-manager","title":"Support Operations Manager","company":{"id":2131546,"name":"Chenega","domain":"chenega.com","url":"https://alion.io/company/chenega","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Titusville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":157000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4158},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-16T20:24:29Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T10:13:35Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nThe Support Operations Manager serves as a key member of the Protective Services leadership team, responsible for overseeing critical support functions that enable safe, secure, and efficient security operations across a complex, mission-driven environment. This position provides leadership for Resource Protection, Physical Security, Locksmith Operations, Emergency Management support, operational planning, and policy administration.\nResponsibilities\nLead and manage support operations programs, including Resource Protection, Physical Security, Locksmith Services, and Emergency Management functions. \nProvide supervision, direction, and performance oversight for assigned personnel, ensuring operational objectives are achieved and service levels are maintained. \nEstablish priorities, allocate resources, and coordinate activities to support organizational goals and mission requirements. \nEvaluate operational effectiveness and implement improvements that enhance efficiency, compliance, and customer service. \nDevelop, review, update, and maintain operational policies, procedures, directives, post orders, emergency instructions, and security-related guidance. \nEnsure policies and procedures remain current, effective, and aligned with applicable laws, regulations, organizational requirements, and industry best practices. \nCoordinate document development, review, approval, and publication processes. \nCommunicate policy changes and operational guidance to affected personnel and stakeholders. \nLead planning and coordination activities supporting launch operations, VIP visits, special events, contingency operations, and other mission-critical activities. \nDevelop staffing plans, deployment strategies, schedules, duty rosters, and operational timelines to support event requirements. \nCoordinate activities with internal leadership, emergency responders, law enforcement agencies, public affairs personnel, and external stakeholders. \nEnsure appropriate security and operational support is in place to meet safety, security, and mission requirements. \nOther duties as assigned\nQualifications\nMinimum Qualifications:\nAssociate's degree in Criminal Justice, Homeland Security, Emergency Management, Public Administration, Business Administration, Security Management, or a related field required. \nEquivalent combinations of education, military service, law enforcement experience, and leadership experience may be considered. \nMinimum of seven (7) years of progressively responsible experience in security operations, law enforcement, emergency management, military operations, physical security, or a related field. \nMinimum of three (3) years of supervisory or management experience. \nExperience coordinating complex operational activities, special events, emergency response operations, or security programs. \nMust be able to obtain and maintain a DoD Secret Security Clearance. \nMust maintain firearms qualifications and other required operational certifications. \nSuccessfully pass background and drug screening.\nPreferred Qualifications:\nExperience developing policies, procedures, operational plans, and workforce schedules preferred. \nBachelor's degree preferred\n\nKnowledge, Skills and Abilities:\nDemonstrated ability to lead teams, manage operations, and drive organizational performance. \nExperience supervising personnel and managing multiple functional areas simultaneously. \nAbility to influence, motivate, and develop employees. \nKnowledge of security operations, resource protection, physical security, emergency management, and incident response principles. \nUnderstanding of operational planning, contingency management, and risk mitigation practices. \nFamiliarity with physical security technologies, access control systems, and emergency preparedness procedures. \nProficiency in Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, and related business applications. \nExperience with reporting systems, scheduling platforms, document management systems, and operational databases 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