{"id":3400507,"url":"https://alion.io/job/chenega-vip-help-desk-analyst","title":"VIP Help Desk Analyst","company":{"id":2131546,"name":"Chenega","domain":"chenega.com","url":"https://alion.io/company/chenega","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0.1,"time_to_fill_p50_days":10,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":39,"max":50,"currency":"USD","period":"hour","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T14:18:16Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T21:17:33Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Overview\nVIP Help Desk Analyst\nArlington, VA\nAre you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!\nWe deliver essential technology services to our customers in support of their missions to sustain national security and provide services to our nation. SecuriGence is seeking a VIP Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence.\nResponsibilities\nDeliver professional, high-quality services directly to the customer, providing support for new equipment installations and break/fix incidents.\nProvide dedicated support to VIP federal personnel, troubleshooting a variety of technologies while adhering to service level agreements.\nProvide on-site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.\nProvide IT customer technical support on Microsoft operating systems, M365 Suite, and network services.\nSchedule and coordinate customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.\nAssist with the management of VIP assets, peripherals, and user accounts.\nInvestigate and resolve all connectivity issues related to VIP IT equipment.\nDocument all changes in the Jira Service Management ticketing system to ensure asset and configuration information is up to date.\nOther duties as assigned\nQualifications\nBachelor’s degree or higher. Can be substituted for associate’s degree with 2+ years of relevant experience \n4+ years of relevant experience.\nDoD IAT Level II Certification is required.\nTop-Secret Clearance with SCI eligibility is required\nSuccessfully pass background and drug screening\n\nKnowledge, Skills and Abilities:\nExpert-level troubleshooting skills on Windows Operating Systems (Windows 11) and Microsoft Office products, including M365 Suite.\nExperience supporting VIP staff and Senior Leaders with technology issues.\nProficiency in using JIRA and Jira Service Management for ticketing and workflow management.\nExperience interfacing with high-level government staff using verbal and written expertise.\nAbility to learn new technologies quickly and adapt to dynamic environments.\nExperience with Active Directory management and administration.\nAbility to develop and implement a proactive approach to identifying and handling potential issues.\nExcellent client-facing communication skills and strong interpersonal and organizational skills required.\nHow you’ll grow\nAt Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.\nWe offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.\nBenefits\nAt Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.\nLearn more about what working at Chenega MIOS can mean for you.\nChenega MIOS’s culture\nOur positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.\nCorporate citizenship\nChenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.\nLearn more about Chenega’s impact on the world.\nChenega MIOS News- https://chenegamios.com/news/\nTips from your Talent Acquisition Team\nWe want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:\nChenega MIOS web site - www.chenegamios.com\nGlassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm\nLinkedIn - https://www.linkedin.com/company/1472684/\nFacebook - https://www.facebook.com/chenegamios/\nEstimated Salary/Wage\nUSD $39.29/Hr. 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