{"id":2594550,"url":"https://alion.io/job/cheney-door-customer-service-representative","title":"Customer Service Representative","company":{"id":4421328,"name":"Cheney Door","domain":"cheneydoor.com","url":"https://alion.io/company/cheneydoor","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wichita, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":58000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-13T19:21:40Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T11:42:01Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nTitle: Customer Service Representative\nReports to: Branch Manager\nJob Type: Full-Time\nLocation: Wichita, KS\nCome join our team and open the door to an amazing career at Cheney Door Company! We have an immediate need for a Customer Service Representative at our Wichita, KS location.\nCheney Door Company is one of Kansas’ largest garage door companies. We believe in not only being a business of integrity, but a part of our community. With our commitment to quality, professionalism, and customer satisfaction, we have built a solid reputation as a trusted provider of garage door installation, maintenance, and repair services. Our team of experts is known for their attention to detail and commitment to delivering the best solutions for our customers' needs.\nEmbark on a rewarding career where your contributions will shape the future of this leading industry. Together, let's build a future without compromise.\nSummary\nThe Customer Service Representative is the first point of contact for customers across multiple communication channels, including phone, email, SMS, web inquiries, and chat. This role is responsible for delivering exceptional customer experience while supporting efficient appointment scheduling, customer issue resolution, lead capture, and service coordination across multiple brands and locations.\nOperating within the Contact Center Operations organization, the CSR plays a critical role in supporting customer satisfaction, operational efficiency, appointment conversion, and service opportunity capture throughout the customer lifecycle. Successful CSRs demonstrate strong communication skills, ownership, urgency, operational awareness, and the ability to guide customers through service-related needs with professionalism and empathy.\nThis role partners closely with dispatch, branch operations, field teams, and leadership to deliver a consistent and efficient customer experience. CSRs are expected to take ownership of customer interactions and support timely, accurate, and effective resolution whenever possible during the initial customer contact.\nDuties and Responsibilities\nCustomer Experience & Contact Handling\no Professionally handle inbound and outbound customer interactions across phone, chat, email, SMS, and web inquiry channels.\no Deliver a positive, empathetic, and solution-oriented customer experience during every interaction.\no Resolve customer inquiries efficiently while minimizing unnecessary transfers or repeat contacts.\no Take ownership of customer interactions through appropriate resolution, scheduling, escalation, or warm handoff.\no Effectively manage multiple customer conversations and workflows in a fast-paced contact center environment.\no Maintain professionalism, accuracy, and responsiveness while balancing customer experience and operational expectations.\nAppointment Scheduling & Service Coordination\no Schedule service appointments, maintenance visits, inspections, estimates, and installation consultations.\no Utilize effective diagnostic questioning to identify customer needs and support accurate service scheduling on the first interaction whenever possible.\no Gather accurate customer and service information to support technician routing and dispatch coordination.\no Coordinate with dispatch and operations teams to support schedule efficiency and customer satisfaction.\nLead Capture & Outbound Engagement\no Capture complete and accurate lead and customer information within company systems.\no Support conversion of inbound inquiries into booked appointments through effective communication and call ownership.\no Identify opportunities for additional services, maintenance programs, inspections, or product consultations when appropriate.\no Perform outbound follow-up calls related to web inquiries, missed calls, appointment confirmations, reschedules, and customer outreach initiatives.\no Support abandoned call recovery and follow-up activities in alignment with operational procedures.\nTechnology & Systems Proficiency\no Ability to navigate multiple computer systems, applications, and communication platforms simultaneously.\no Proficiency with Microsoft Office applications, including Outlook, Teams, and basic data entry functions.\no Experience using contact center platforms, dialers, phone systems, CRM systems, or customer communication software preferred.\no Strong keyboarding, computer navigation, and multitasking skills in a fast-paced environment\no Ability to learn and adapt to new technologies, systems, and operational tools\nPerformance Expectations\nCSRs are expected to consistently meet established performance standards related to:\no Customer experience and quality assurance\no First-call resolution and effective call ownership\no Appointment booking and lead handling effectiveness\no Productivity and responsiveness across communication channels\no Accuracy of customer documentation and scheduling\no Attendance, punctuality, and schedule adherence\no Compliance with company workflows, procedures, and operational standards.\nQualifications\nHigh school diploma or equivalent (GED).\nMust have reliable transportation to and from work.\nAt least one year of experience in customer service role.\nExperience in handling incoming orders, processing shipments, and ensuring timely delivery.\nProficiency in scheduling appointments and managing service requests from customers.\nSkilled in Microsoft Office Suite, Teams, and Outlook Email\nSkills\nTeamwork-centric mindset with a collaborative attitude towards achieving department and company goals.\nAbility to prioritize tasks and meet deadlines in a fast-paced environment.\nExcellent interpersonal and communication skills to interact with customers professionally and handle customer inquiries effectively.\nAttention to detail and organizational skills.\nOrder processing and shipment management.\nAppointment scheduling and time management proficiency.\nExcellent problem-solving abilities.\nLogistical support and coordination capabilities.\nWork Conditions\nClimate-controlled office environment\nContinuous sitting at the workstation as well as frequent movement throughout the office and warehouse/operational spaces.\nRepetitive hand and wrist motion, use of computers, and internal office equipment.\nBenefits\nWe are proud to offer a robust benefits package to our team members including:\nCompetitive hourly pay\nMedical, dental, and vision insurance with multiple plan options\nShort-Term and Long-Term Disability\nEmployer-paid Life Insurance with buy-up options\nAccident Care\nHospital Indemnity\n401(k) with employer match\nGenerous Paid Time Off (PTO)\nPaid holidays\nTeam Member Recognition & Reward Programs\nEmployee discount on products & services\nCore Values\nAt Cheney Door, we base our actions on the following core values and request the same from all team members:\n· Teamwork - we operate as a team and succeed together.\n· Grit - we have the courage, strength, and character to persevere.\n· Sincerity - we are transparent and trustworthy.\n· Development - we strive for continuous improvement, both professionally and personally\nThird-Party Agency Notice\nGarageCo does not accept unsolicited resumes from external recruiters or agencies. We only work with approved partners engaged directly by our Talent Acquisition team for specific searches. Unsolicited submissions will not be eligible for placement fees.\nWe are an (EOE) Equal Opportunity Employer.","description_format":"text","description_chars":7407,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T06:45:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":17,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-15T14:27:43Z"},"pay":null,"html_url":"https://alion.io/job/cheney-door-customer-service-representative","json_url":"https://alion.io/job/cheney-door-customer-service-representative.json","meta":{"generated_at":"2026-10-15T14:27:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22086,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421328},"rest":"https://alion.io/mcp/rest/get_company?id=4421328"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcheney-door-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcheney-door-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcheney-door-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cheney-door-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcheney-door-customer-service-representative"}]}